Client Relationship Specialist

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams. 

Role Overview:

At Medserv, the Client Relationship Team plays a critical role as the first line of support for our clients and the business. The Client Relationship Specialist will be responsible for carrying out a range of administrative and client support activities to ensure service excellence. The role requires strong communication skills, high attention to detail, and the ability to work effectively within a team environment. In addition to engaging with key stakeholders across the organisation, this position will collaborate closely with the Business Development and Operations teams to support client needs and contribute to overall business objectives. 

Duties and Responsibilities:

• Manage the delivery of relevant information to clients and other third parties by resolving issues and addressing requests with the Operations team 

• Help with the onboarding of new clients and the administrative tasks associated with this 

• Ensure all requests are completed in a timely and efficient manner 

• Develop open and effective communication with each client 

• Manage workload of emails and calls on a daily basis 

• Liaise with other departments and insurance companies to ensure we deliver the best possible service to all clients 

• Recognise, exemplify and adhere to Medserv’s values which centre around our commitment to People, Clients and Performance 

Essential Skills & Experience:

• Minimum of two years office-based experience in customer service-based role 

• Proficient in MS Office 

• A customer-oriented attitude 

• Highly organised 

• High degree of attention to detail; must take responsibility for ensuring all work is correct 

• Works collaboratively and contributes effectively within a team environment. 

Desirable Skills & Experience:

• Healthcare industry knowledge 

• Previous experience in a similar client account/relationship role 

• Previous experience working with CRM platforms (e.g.Salesforce) 

• Experience in taking inbound and making outbound calls in customer service setting 

Package and Benefits: 

• £27,000 - £29,000 based on experience 

• Quarterly bonus scheme 

• Private medical insurance 

• Gym membership 

• Life assurance 

• Additional Annual leave  

• Maternity and Paternity leave 

• Dedicated EAP  

• Pension contribution 

• Professional development opportunities 

• Regular sports and social events 

• Healthy food with comfortable on-site recreational facilities 

• Access to tax incentive schemes i.e. commuter schemes and bike to work 

• Workcation options 

Additional Info 

• This is a permanent full-time position, option for hybrid working post probation 

• All offers of employment are subject to a valid work permit