Telephone Collector Representative

cornerstonecreditservices· Human Resources
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📍 Anchorage, Alaska, United StatesFull Time

About this role

The Telephone Collector Representative is responsible for contacting consumers to determine the reason for payment delinquency; negotiating payment arrangements or payment in full; using a computerized system for tracking and information gathering; answering inquiries and troubleshooting complaints, and managing aging accounts. Telephone Collectors must possess the ability to reach monthly commission and production goals while effectively dealing with high stress interactions with consumers.


Primary duties:        


  • Contact consumers to determine the reason for payment delinquency

  • Update account information using a computerized system and collection software

  • Evaluate and assess the consumer’s financial situation

  • Negotiate payment arrangements or payment in full wherever possible

  • Respond to consumer inquiries and resolve issues, complaints, and stalls


Competencies:


  • Problem solving/analysis

  • Communication and negotiation proficiency

  • Attention to detail

  • Time management

  • Results driven

 

The schedule is 40 hours per week, Monday – Friday from 8am to 5pm.


Requirements:


  • High school diploma or equivalent

  • Must be at least 18 years of age.


Please note this job description does not contain a comprehensive listing of all activities, duties or responsibilities for this job. Duties, responsibilities and activities may change at any time with or without notice.

Frequently Asked Questions

Is the salary disclosed for the Telephone Collector Representative position at cornerstonecreditservices?
The salary for this Telephone Collector Representative role at cornerstonecreditservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Telephone Collector Representative position at cornerstonecreditservices located?
This Telephone Collector Representative role at cornerstonecreditservices is based in Anchorage, Alaska, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Telephone Collector Representative role at cornerstonecreditservices full-time or part-time?
This is listed as a Full Time position. It is posted as a Telephone Collector Representative role in the Human Resources department at cornerstonecreditservices.
Which team or department does the Telephone Collector Representative at cornerstonecreditservices belong to?
This Telephone Collector Representative position is part of the Human Resources department at cornerstonecreditservices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Telephone Collector Representative position at cornerstonecreditservices?
Click the "Apply Now" button on this page. You will be redirected to cornerstonecreditservices's official application portal hosted on bamboohr where you can submit your application directly.
When was the Telephone Collector Representative job at cornerstonecreditservices posted?
This Telephone Collector Representative position at cornerstonecreditservices was posted on Jun 23, 2023. Apply as soon as possible — early applications are often reviewed first.
Telephone Collector Representative
cornerstonecreditservices
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