Customer Service Representative - UMV Fairbanks

Who we are looking for:

We are seeking someone with a demonstrated passion for providing exceptional in-person customer service with a background that highlights their ability to successfully engage with clients while using their keen attention to detail to review documents, accurately and quickly update computer databases and accurately handle monetary transactions. Work experience with DMV transactions, as a teller, loan origination or administrative support of car dealerships is a significant plus.

What you will be doing:

Working for UMV is working for a company that is focused on the success and growth of its employees while serving the community with the best experience and service possible. You will be giving your community the gift of time by eliminating the need to stand in long lines at the DMV. You will do this by quickly and accurately completing DMV related transactions through the review and verification of client documents. You will use these documents to update various computer databases while issuing personal and vehicle credentials. You will also offer additional services to enhance the customer’s experience. You will be part of a team of fellow agents and managers that are always available to answer questions and assist. No two days will be the same and every day will bring a new experience and opportunity to help our amazing clients and your coworkers.

Our Mission, Values, and Culture

The UMV is committed to providing exceptional, efficient, friendly and fast customer service. We want to save our clients time so they can live their lives.

These “FIERCE” values shape our culture and who we are:

Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines​ and tasks. Always go one step further for the clients.

Innovative - Creative Solutions - Find, design and create new pathways to success. ​Embrace new opportunities to provide additional services or business lines.

Empath - We Care - About our employees​ - About our clients​ - About our Community​ - And about the challenges they all face.

Respect - Extend Grace -Honor yourself and others with a ​humble and appreciative demeanor.

Consistency - Right Way Always ​- The achievement of a level of performance ​that does not vary greatly in quality over time. ​

Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.

With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

What makes you a great fit?

You are highly detail oriented and organized, ensuring accuracy with everything that you do.

You have outstanding interpersonal and communication skills and know how to interact professionally with the public and your co-workers

You are self-driven, highly motivated, and a self-starter.

You have a high level of initiative, strong work ethic and commitment towards completing assignments in a timely manner and are motivated to achieve UMV goals to benefit Alaskans.

Passion for working in a fast-paced, ever-changing environment

Positive, can-do attitude with a drive to meet quality and service goals

Work experience with DMV transactions, banking, loan origination, or administrative support of car dealerships are significant pluses

Minimum Qualifications & Physical Requirements

At least 18 years of age

Possess a valid Alaska driver's license or ID

Ability to pass a federal background check

Ability to type 40 WPM, and proficient using 10-key for data entry

Able to stand for long periods of time and lift 50 lbs. regularly

Education

Minimum high school diploma or equivalent

Hours

Full Time (40- hour week) with the potential for overtime

Office hours are Monday-Saturday between 8:30 AM and 6:00 PM

Shifts are 8 hours plus a lunch break

Compensation

New UMV employees on average earn between $48,000 and $53,000 annually in total compensation and benefits

Hourly Wage: $20+ Depending on Experience

Audit Accuracy Bonuses ($100 each)

Various incentive bonuses

10% Commission on additional services paid monthly ($125 average)

Potential performance bonuses twice per year ($2000 annually)

Benefits

Paid Time Off (10 days annually with 2 day increases at 2 & 4 years of full-time employment)

Paid Holidays after 60 days of employment. 8 per year with extended weekends for Memorial Day and Labor Day

Healthcare stipend after 60 days of employment ($100 per pay period/$2600 over 12 months)

401K with 4% match after 1 year of full-time employment

Equity ownership with potential dividend payments

Career and Development Opportunities:

All positions within UMV come with promotion opportunities based on experience, accuracy and performance with the potential for advancement to team leadership and management roles. We strive to invest in our employees with additional training and offer the opportunity for additional classes to further your professional development and to assist you in your professional growth. We believe that investing in our employees' development is also an investment in UMV and our clients.

How to apply

To be considered for this position, submit the following;

Cover Letter

Resume

Two
professional references from previous managers or supervisors

Join our team and be part of a company that values exceptional service, teamwork, and a positive work environment!