Patient Access Representative

rockahc· Operations
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📍 Lexington, Virginia, United StatesFull Time

About this role

The Patient Access Representative Tier I supports the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy, timeliness, and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.


  • Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.
  • Accurately verify and update patient demographics, insurance, and registration information in the EHR.
  • Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
  • Collect and verify insurance information and document eligibility for services.
  • Inform patients about co-payments, sliding fee discounts, and financial obligations.
  • Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
  • Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
  • Ensure Accurate and confidential input of patient information into the EHR.
  • Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
  • Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
  • Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
  • Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.


Our team enjoys great benefits, including medical, dental, vision, 8 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed based on business needs.



Compensation is $18-$19/hr. 


If interested, please apply today by submitting your cover letter and resume. Upload all materials into the cover letter and resume submission fields. 


Visit www.rockahc.org to learn more about Rockbridge Area Health Center. EOE

Frequently Asked Questions

Is the salary disclosed for the Patient Access Representative position at rockahc?
The salary for this Patient Access Representative role at rockahc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Access Representative position at rockahc located?
This Patient Access Representative role at rockahc is based in Lexington, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Representative role at rockahc full-time or part-time?
This is listed as a Full Time position. It is posted as a Patient Access Representative role in the Operations department at rockahc.
Which team or department does the Patient Access Representative at rockahc belong to?
This Patient Access Representative position is part of the Operations department at rockahc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative position at rockahc?
Click the "Apply Now" button on this page. You will be redirected to rockahc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Patient Access Representative job at rockahc posted?
This Patient Access Representative position at rockahc was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Representative
rockahc
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