Branch Manager I

Role

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff.

Major Duties and Responsibilities

• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules.  Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Acts as a Loan Officer, processing and approving customer loans within established policies and limits. Ensures that branch achieves assigned loan production goal. 
• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems.
• Ensures customers' requests and questions are promptly resolved. Handles customers' complaints. Ensures customers are informed of Company services and policies.  Counsels customers regarding their financial needs and services requested.
• Ensures branch personnel are well trained in all phases of their respective jobs.  Completes orientation of new employees in overall branch procedures.  Actively participates in cross-training personnel and assures staff is kept abreast of all products and services.  Conducts security training.
• Troubleshoots and resolves internal and external inquiries.
• Prepare assigned month-end management reports which apprise executive management of the status of branch activities.
• Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the company’s products, services and processes are remaining competitive. Manages and oversees expenses.  
• Primary Security Officer for the branch.  Conducts required security meetings with staff to ensure compliance.  Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Develop and implement annual department budget; review monthly to analyze variances and assure expenditures remain within limits.
• Is responsible for maintaining office building, grounds, equipment and fixtures of the branch.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

Two to five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

High school degree or GED required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.