Customer Support Associate

bet99· Customer Engagement
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🌍 Remote📍 Manila, NCR, Philippines📍 RemoteContractor / Full time

About this role

Job Overview

BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.


Responsibilities: 

Reporting into the Customer Support Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.


  • Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc.
  • Report directly to CS Manager, Operations Manager, and Director of Operations on any on going found issues, or training requirements needed.
  • Keep Chat times below a 10 min average.
  • Reach out directly to customers who’ve messaged in, and need follow up.
  • Be available to work on any projects or tasks assigned by the CS Manager, Operations Manager, or Director of Operations.
  • Handle Tickets using internal system Zendesk.


Skills and Qualifications:

  • College degree or high school diploma or minimum 1 years' work experience.
  • Excellent written and verbal communication skills.
  • Bilingual in both French and English written and oral communications an asset.
  • Ability to perform well in a fast-paced and dynamic environment.
  • Zendesk Experience is preferred.
  • Knowledge of sports, online betting, or gaming is preferred.
  • This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.


Benefits:

At BET99, we care about our employees’ well-being and happiness. That’s why we offer:

  • Birthday Off – A day off on your birthday

  • Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.


We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon!

Frequently Asked Questions

Is the salary disclosed for the Customer Support Associate position at bet99?
The salary for this Customer Support Associate role at bet99 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Associate job at bet99 remote?
Yes, this Customer Support Associate position at bet99 is remote, with team members based in Manila, NCR, Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Associate role at bet99 full-time or part-time?
This is listed as a Contractor / Full time position. It is posted as a Customer Support Associate role in the Customer Engagement department at bet99.
Which team or department does the Customer Support Associate at bet99 belong to?
This Customer Support Associate position is part of the Customer Engagement department at bet99. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Associate position at bet99?
Click the "Apply Now" button on this page. You will be redirected to bet99's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Associate job at bet99 posted?
This Customer Support Associate position at bet99 was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Associate
bet99
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