Inside Sales Representative

Job Summary: 

The Inside Sales Representative assists the Regional Sales Manager with all sales activities 
within the defined region of responsibility and is key to developing, strengthening, and maintaining 
customer relationships. This includes occasional face-to-face customer interactions, lead management, 
resolve customer service issues, following up and presenting quotation activities, as well as understanding 
the customer applications and requirements. 
Reporting to the Director of Sales, the Inside Sales Representative is responsible for not only promote the 
full range of SAMSON products and services to achieve the company’s sales targets but also following 
corporate strategy and delivering customer service excellence. It is the Inside Sales Representative role to 
present the proposal as well as follow-up and provide accurate feedback that will allow the Regional Sales 
Manager to generate a sale.  
The Inside Sales Representative communicates within the local and global organization and use various 
software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality 
standards. As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON 
offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All 
full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group 
RSP contributions and a comprehensive Health, Wellness and insurance program. SAMSON also offers 
extensive training to support your career, as career growth is expected and available. 

CORE RESPONSIBILITIES 

Provide Customer Service Excellence: 
• Communicates directly and pro-actively with internal and external customers and channel partners  
• Manages customer expectations and contributes to a high level of customer satisfaction 
• Supports sales activities including but not limited to proposal, presentation, follow-ups, and 
troubleshooting requests with team members to ensure customers are provided with the best 
solution 
• Lead Management activities and qualification of companies within defined region 
• Track and manage all customer interaction in the Customer Relationship Management program 
(CRM) 
• Promote and educate clients on the SAMSON portfolio of products, services, and solutions 
• Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs) 
• From time to time, attend internal and external sales meetings & events  
• Follow-up on all leads, proposals and opportunities  
• Attend webinars, meetings, and training, as required 
• Collaborate with sales channel and regional sales team to enhance regional coverage 

Other Duties: 
• Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of 
every worker performing on duty to SAMSON 
• Adhere to SAMSON‘s Quality standards and code of conduct policy 
• Participate in all company required training 
• Other duties as assigned by management. 

QUALIFICATIONS 
• Post-Secondary Degree or Diploma from an accredited college or university in Business,  
engineering, or equivalent 
• Ability to manage sales cycles between 6 weeks and 2 years 
• Advanced verbal and written communication, including strong presentation skills 
• Strong computer skills including excellent knowledge of MS Office 
• Strong customer service skills with a high sense of urgency and task prioritization 
• Ability to work in a team environment 
• Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a 
deadline driven environment 
• Innovative problem-solving skills and able to adapt to changing priorities   
• High attention to detail 
• 3+ years of experience in Industrial or Process Automation, customer service/Inside sales/technical 
sales is an asset 
• Technical knowledge of Valves, Actuators, and other control components a preference 
• Previous experience utilizing a CRM with all customer interactions is an asset 
• Bilingual (English and French) is an asset
• Valid Canadian Drivers license 
Work Schedule:   
• 8:30am to 5:00pm, however hours may vary based on operational requirements 

ABOUT SAMSON 
Established in 1907, SAMSON AG has become a market leader in control valves for industrial process 
automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in 
many of the world’s most challenging applications to achieve precise control with a high level of safety and 
reliability. 
SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 
independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and 
service. The SAMSON product portfolio offers engineered solutions from a single source. With our 
extensive range of valves, actuators, and accessories we have the right products to suit your requirements. 
Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with 
reduced maintenance requirements.  The latest in positioner technology offers precise control, seamless 
integration into process control systems, and advanced diagnostics to allow for predictive maintenance. 
The modular design of our products allows customers to benefit from a tailor-made solution at an 
affordable cost. Furthermore, the interchangeability of spare parts between different valve models and 
sizes contributes to keeping inventory costs low. Continuous investment in research and development 
allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, you 
can count on SAMSON to provide a robust solution for your application. 
Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada 
with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian 
office, sales, service, testing and repair, project engineering and support functions are housed to provide 
local Canadian support to the Canadian market.

We appreciate your interest in joining our team. Please note that this position is open to candidates who are already legally authorized to work in Canada, as we are unable to provide sponsorship at this time. Only those who meet these eligibility requirements will be contacted. Thank you for applying