Front Office Coordinator
About this role
Front Office Coordinator โ Dermatology Clinic
Locations: Yorba Linda
About Us
Our premier Dermatology and Facial Plastics Clinic is dedicated to delivering exceptional patient care in a welcoming, professional environment. We pride ourselves on creating a positive experience for every patient while maintaining the highest standards in medical and aesthetic services.
We are seeking a highly motivated, organized, and personable Front Office Coordinator to serve as the face of our practice and oversee daily front desk operations in our Yorba Linda location.
Why Join Us?
- Competitive salary and benefits package
- Supportive, collaborative, and professional team environment
- Opportunity to work in the fast-paced, rewarding fields of dermatology and aesthetics
- Growth opportunities within a respected and expanding practice
Key Responsibilities
Patient Experience
- Warmly greet and check in patients
- Ensure a smooth, welcoming flow from arrival to departure
- Provide exceptional customer service at every touchpoint
Scheduling & Phones
- Answer incoming calls and respond to patient inquiries
- Schedule and manage appointments using EMR systems
- Optimize provider schedules and minimize gaps
Administrative Duties
- Verify insurance eligibility and benefits
- Collect co-pays, balances, and process payments
- Maintain accurate and up-to-date patient records
Care Coordination
- Serve as a communication hub between patients and clinical staff
- Ensure timely and efficient patient flow throughout the day
Office Upkeep
- Maintain a clean, organized, and inviting reception area
- Ensure front office operations run smoothly and professionally
Qualifications
- Experience: Minimum of 1+ years in a medical office (Dermatology or Plastic Surgery strongly preferred)
- Education: High school diploma required
- Technical Skills: Proficiency with EMR systems and Microsoft Office/Google Workspace
- Communication: Strong interpersonal skills with a patient-first mindset
- Organization: Excellent attention to detail and ability to multitask in a fast-paced environment
- Knowledge: Familiarity with medical terminology and insurance verification processes
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