Field Services Coordinator

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

Are you an experienced Administrator or Coordinator with a background scheduling technicians or tradespeople?
Do you thrive in a fast-paced environment where no two days are the same?

We’re looking for motivated and organised Coordinators to join our busy team based in Airport Oaks, Auckland.  In this pivotal role, you’ll be the connection between our clients and whānau, and our field-based technicians — ensuring servicing and repair visits are scheduled efficiently and delivered with exceptional customer care.

If you’re confident juggling inbound and outbound calls, coordinating technician schedules, and managing administration tasks with accuracy and empathy, we’d love to hear from you.

About the Role

As part of our Client Support team, you will:

• Coordinate and schedule servicing and repair visits for technicians
• Manage a high volume of inbound and outbound phone calls
• Provide outstanding client-centric service to clients and whānau
• Support technicians with accurate scheduling and administrative assistance
• Work collaboratively within a supportive and fast-moving team environment
• Ensure all information is recorded accurately within CRM systems and databases

This is a busy and rewarding role suited to someone who enjoys problem-solving, multitasking, and making a positive difference through excellent service.  Your strong admin and scheduling skills and compassionate manner will be key to your success.

What You’ll Bring

• Proven experience in administration, customer service, and scheduling/coordinating technicians or tradespeople
• Strong communication skills with a warm, customer-focused approach
• The ability to quickly learn and confidently communicate new processes and information
• Excellent organisational skills with strong attention to detail
• Confidence using Microsoft Office and CRM systems
• Ability to remain calm and efficient in a high-volume environment
• Knowledge of the wider Auckland region would be an advantage
• A collaborative, team-oriented attitude with a genuine “can-do” approach
• A positive, empathetic, and enthusiastic personality that builds rapport easily with others

Why Accessable?

You'll be joining a supportive team culture that is collaborative, empathic, and values professionalism and real impact – you’ll finish each day knowing your work and contributions matter.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience.  If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Is this the role for you?

If you turn up each day bringing your energy, integrity, and a genuine drive to make a difference, we’d love to hear from you.  To help your application stand out, use your cover letter to tell us more about who you are — why you’re the right fit for our team, what sets you apart, and how your skills, experience, and attitude will enable you to make a meaningful impact from day one.

Please note:

• You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.
• Overseas applications will not be considered.