Retail Store Manager

Company Overview:

Millennium Investments is a leading force in construction and real estate development, with a legacy of creating world-class properties like The Crane and East Resort. Our commitment to innovation, quality, and excellence drives every project we undertake.  We invite you to join our team of over 600 employees, to work at one of the most unique hospitality properties in Barbados and the oldest operating hotel in the Caribbean.  

We are seeking a Retail Store Manager to join our dynamic team. In this position, you will be eligible for employee benefits such as health and life insurance, exclusive employee discounts in our Food & Beverage Outlets, exclusive discounts to stay at our resorts, exclusive rates for 50+ affiliate resorts worldwide and discounts on gym membership.

Applications open to Barbadian nationals, CARICOM Nationals eligible to work in Barbados or eligible for Free Movement of Skills/Labour Certificate and Foreign Nationals with permission to reside and work in Barbados.

Role Overview:

The Retail Store Manager is responsible for leading the day-to-day operations of The General Store, delivering a curated, high-end retail experience that reflects the lifestyle and standards of the property. This role goes beyond traditional retail management, requiring a strong eye for product curation, visual merchandising, and elevated guest engagement.

The successful candidate will bring a passion for premium and lifestyle products, with the ability to thoughtfully merchandise, style, and pair items to enhance the customer experience and drive sales. They will create a welcoming, refined retail environment for hotel guests, residents, and members, while ensuring operational excellence, profitability, and team performance.

 
Main Key Responsibilities:

Retail Experience & Sales

• Deliver an elevated and personalised shopping experience for guests and residents
• Drive sales performance through strategic selling, upselling, and product positioning
• Maintain a visually appealing and luxury-focused retail environment

Visual Merchandising & Product Management

• Execute creative merchandising displays, seasonal layouts, and product storytelling
• Source and manage premium products aligned with guest preferences and brand standards
• Monitor inventory levels, stock movement, and replenishment strategies

Operations & Financial Performance

• Oversee daily retail operations, including opening/closing procedures and cash handling
• Support revenue growth through effective budgeting, pricing, and sales target management
• Maintain accurate inventory records and operational standards

Team Leadership

• Train, coach, and motivate team members to deliver exceptional service and product knowledge
• Conduct performance evaluations and support employee development
• Ensure compliance with company, health, and safety standards

Additional Responsibilities

• Support the overall success of the retail operation through other related duties as assigned

Required Skills and Qualifications:

• Minimum 3–5 years of experience in retail operations, preferably within luxury, boutique, lifestyle, or hospitality retail environments with at least 2 years in a supervisory role is preferred.
• Experience managing inventory systems, stock control, and sales performance.
• Strong visual merchandising skills with a keen eye for detail, presentation, and styling
• Experience working with premium or high-end products (e.g. fashion, home goods, specialty foods, wellness, or lifestyle brands)
• Ability to curate product assortments and create appealing product pairings
• Proven ability to deliver elevated customer experiences and build rapport with a discerning clientele
• Strong understanding of retail POS systems and inventory management software (Micros experience is an asset).
• Proven ability to lead teams, drive sales, and deliver excellent customer service.
• Understanding of all Microsoft Office, Micros Sales Systems, Check SCM and additional software as needed
• Ability to prioritize, organize, and follow up on work tasks.
• Work cohesively with co-workers as part of a team.
• Perform work tasks with minimal supervision.
• Maintain accurate purchase and pricing records
• A degree or diploma in Retail Management, Business, Fashion Merchandising, or a related field is an asset

Desired Qualities:

• Strong aesthetic sense and commercial awareness
• Excellent oral/written communication skills, interpersonal and negotiation skills
• Customer-centric mindset with a polished, professional presence
• Ability to handle multiple tasks
• Good analytical and strategic thinking skills
• Financial acumen
• Ability to maintain the strict confidentiality of sensitive information
• Must be able to lift a minimum of 50 lbs.
• Strong organizational and leadership skills
• Analytical thinking with sound financial acumen
• Ability to multitask and work in a fast-paced environment
• High attention to detail and standards

Deadline for applications: June 12, 2026

Please note that only suitably qualified applicants will be invited to interview.