Customer Experience Intern - German Speaking

batmaid· Customer Experience
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📍 Lausanne, Vaud, SwitzerlandTrainee

About this role

About us

Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers’ cleaning services and needs.

 

Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over the whole European continent with our business in an ambitious expansion plan. An achievement we are confident in accomplishing in the next 3 years!

 

For this reason, we are looking for a Customer Experience Intern to our office in Lausanne, Switzerland. You will join the Customer Experience team and will be responsible for delivering a 5* customer satisfaction. We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive and above all customer-oriented vision to provide our clients a unique experience.

 

Your mission

  • Constantly coach our Batmaids with care and cleverness
  • Offer customised solutions to our clients
  • Negotiate with agents and clients to fix last-minute issues
  • Ensure 100% service satisfaction
  • Work with the management team to solve complex cases
  • Participate in projects on operational continuous improvement and process development
  • Become a pro in execution/time management/team playing and much more!

 

Your weapons

  • A sociable, friendly and positive attitude.
  • Fluent English and German, French is a plus.
  • Excellent communication and telephone etiquette skills.
  • Ability to perform with attention to detail, speed, and accuracy.
  • Proactivity and ability to work with minimal supervision.
  • Humble, hard-working, self-starter with a roll-up-your-sleeves attitude.

 

Additional information

  • 6 months full-time position in our Zurich Office.
  • Responsibilities from day 1 and coaching from your devoted manager.
  • Place to learn, grow and surpass yourself. Unique skills to be developed.
  • Young, diverse and dynamic team. Many after-works, events and team building.


If you have made it this far and believe you have what it takes… you may be the right person for us.

Apply today!

 

Frequently Asked Questions

Is the salary disclosed for the Customer Experience Intern - German Speaking position at batmaid?
The salary for this Customer Experience Intern - German Speaking role at batmaid is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Intern - German Speaking position at batmaid located?
This Customer Experience Intern - German Speaking role at batmaid is based in Lausanne, Vaud, Switzerland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Intern - German Speaking role at batmaid full-time or part-time?
This is listed as a Trainee position. It is posted as a Customer Experience Intern - German Speaking role in the Customer Experience department at batmaid.
Which team or department does the Customer Experience Intern - German Speaking at batmaid belong to?
This Customer Experience Intern - German Speaking position is part of the Customer Experience department at batmaid. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Intern - German Speaking position at batmaid?
Click the "Apply Now" button on this page. You will be redirected to batmaid's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Experience Intern - German Speaking job at batmaid posted?
This Customer Experience Intern - German Speaking position at batmaid was posted on Apr 13, 2021. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Intern - German Speaking
batmaid
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You'll be redirected to batmaid's official application page on bamboohr.