Customer Success Intern

batmaid· Customer Success
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📍 Lausanne, Vaud, SwitzerlandTrainee

About this role

About Us

Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers’ cleaning services and needs.

 

Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over the whole European continent with our business in an ambitious expansion plan. An achievement we are confident in accomplishing in the next 3 years!

 

For this reason, we are looking for a Customer Success Associate to our Headquarters in Lausanne, Switzerland. You will join the Customer Experience team and will be responsible for the increase in Customer Lifetime Value (LTV). We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive and above all customer-oriented vision to provide our clients a unique 5* experience.


Your mission:


  • Support in identifying opportunities to drive and improve retention and consumption across the customer journey
  • Collecting and analysing the data for various project to create new opportunities for growth
  • Coach and support our Customer Experience team, and onboard our City Launchers
  • Constantly test new ideas, capture learnings and document best practices to enable scale in other countries
  • Develop and test new processes and tools to activate new opportunities
  • Work in collaboration with other department to ensure a successful implementation of new projects Identifying potential weaknesses and offering improvement suggestions.
  • Work with your team to respect deadlines, objectives, and unblocked special achievements.


Your Weapons:


  • Degree in Marketing, Business, Service or similar is required.
  • Teamwork, accountability, and hard work are part of your values.
  • Excellent oral communication, professional writing as well as exceptional analytical skills are a must.
  • Ability and willingness to take on additional responsibilities.
  • Fluent English and German, French is a plus.
  • Eager to learn, open-minded, creative, empathetic and ready to surpass yourself.
  • Strategic and analytical thinker with a bias for action.



Additional information :


  • 6-months full-time internship with future career opportunity. 
  • Responsibilities from day one and coaching from your devoted manager.
  • A place to learn, grow and surpass yourself within a passionate team. Unique skills to be developed.
  • Young, diverse, passionate, and dynamic team.


If you have made it this far and believe you have what it takes… you may be the right person for us.


Apply today!


Frequently Asked Questions

Is the salary disclosed for the Customer Success Intern position at batmaid?
The salary for this Customer Success Intern role at batmaid is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Intern position at batmaid located?
This Customer Success Intern role at batmaid is based in Lausanne, Vaud, Switzerland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Intern role at batmaid full-time or part-time?
This is listed as a Trainee position. It is posted as a Customer Success Intern role in the Customer Success department at batmaid.
Which team or department does the Customer Success Intern at batmaid belong to?
This Customer Success Intern position is part of the Customer Success department at batmaid. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Intern position at batmaid?
Click the "Apply Now" button on this page. You will be redirected to batmaid's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Intern job at batmaid posted?
This Customer Success Intern position at batmaid was posted on Dec 17, 2021. Apply as soon as possible — early applications are often reviewed first.
Customer Success Intern
batmaid
Apply for this role ↗

You'll be redirected to batmaid's official application page on bamboohr.