Customer Experience Associate

batmaid· Customer Experience
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📍 Lausanne, Vaud, SwitzerlandPermanent

About this role

Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading platform to book trusted, insured, and declared professionals for our customers home needs. 


Today, we are leaders in Switzerland and Luxembourg and, in 2021, we raised CHF25 million in a B series funding. This investment supported us in our expansion across Europe ; making our services available in eight different countries. We now aim to conquer the rest of Europe and the US in the next three years; becoming global leaders in providing the ultimate “well-being at home” experience through Batmaid, Batmaid Dry and Batmaid Club. 


For this reason, we are looking for a Customer Experience Associate to work at our Headquarters in Lausanne, Switzerland. You will join the Customer Experience team reporting directly to the Head of Department and be responsible to ensure the excellence of our daily operations. Your role is crucial because it makes our entire business work. We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive, and above all customer-oriented vision to provide our clients a unique 5* experience.


Tasks


Your mission:


You will be responsible to ensure the excellence of our daily operations. Your role is crucial because it makes our entire business work. Client and agent retention and satisfaction are of paramount importance for our platform.


  • Constantly coach our Batmaids with care and cleverness
  • Offer customized solutions to our clients
  • Ensure a strong motivated mindset within your team
  • Negotiate with agents and clients to fix last-minute issues
  • Ensure 100% service satisfaction
  • Support the team to help them solve complex cases
  • Participate in projects on operational continuous improvement and process development in collaboration with other departments
  • Become a pro in execution/time management/team playing and much more!
  • Organize your team day-to-day tasks and goals
  • Provide regular feedback to your colleagues


Requirements


What you will need:


  • Ambitious, committed and focus on self-improvement
  • Exceptional interpersonal skills
  • Excellent communication and telephone etiquette skills.
  • Strong exposure to client relationship
  • English and French are mandatory. German or Italian are strong plus. 


Benefits


Additional information:


  • Responsibilities from day 1 and coaching from your devoted manager.
  • Place to learn, grow and surpass yourself. 
  • Unique skills to be developed.
  • Young, diverse and dynamic team.


If you have made it this far and believe you have what it takes… you may be the right person for us.


Apply today!


Frequently Asked Questions

Is the salary disclosed for the Customer Experience Associate position at batmaid?
The salary for this Customer Experience Associate role at batmaid is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate position at batmaid located?
This Customer Experience Associate role at batmaid is based in Lausanne, Vaud, Switzerland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate role at batmaid full-time or part-time?
This is listed as a Permanent position. It is posted as a Customer Experience Associate role in the Customer Experience department at batmaid.
Which team or department does the Customer Experience Associate at batmaid belong to?
This Customer Experience Associate position is part of the Customer Experience department at batmaid. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Associate position at batmaid?
Click the "Apply Now" button on this page. You will be redirected to batmaid's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Experience Associate job at batmaid posted?
This Customer Experience Associate position at batmaid was posted on Apr 1, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate
batmaid
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You'll be redirected to batmaid's official application page on bamboohr.