Service Consultant - Oracle Retail (ReIM)

About Us 

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers. 

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.  

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape. 

The Role 

Our Service Consultant - Oracle Retail Invoice Matching (ReIM) assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

In this role, you’ll:

• Communicate with clients by providing on-call support as needed, during business and non-business hours
• Support and troubleshoot production client environments 
• Take ownership of or assist with the logging, reporting, and resolution of application issues 
• Ensure development standards are met in all coding practices 
• Assist in maintaining the OLR software development environment
• Build and test application enhancements and modifications
• Assist project teams in defining software functionality
• Ensures adherence to OLR and customers quality standards, policies, processes and procedures. 
• Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards
• Assist in the mentoring and coaching of more junior members of the team
• Act as a stand-in for Service Delivery Manager when required
• Document knowledge articles for internal cross-training
• Document and publish knowledge articles for the client to assist their first line resolution
• Additional duties as assigned

Experience & Qualifications: 

• Bachelor’s degree in Business, Computer Science, or a related field, or 5+ years of relevant professional experience.
• 3+ years of experience working with Oracle Retail solutions in the retail industry.
• 3+ years of experience in development and/or systems integration within enterprise environments.
• In-depth understanding of Oracle Retail Invoice Matching (ReIM), with additional knowledge of Oracle Retail Merchandising System (RMS) and Store Inventory Management (SIM) considered an advantage.
• Strong understanding of the invoice lifecycle, including how invoices are created, matched, and posted to General Ledger (GL) systems.
• Proven analytical skills with the ability to debug complex production issues related to invoice creation, validation, and matching processes.
• Strong technical expertise in PL/SQL, with experience using Eclipse to debug Java code; Shell scripting knowledge is an advantage.
• Experience in Oracle Retail implementations, preferably across multiple projects; consulting experience is considered a plus.
• Solid background in development and/or systems integration, with experience supporting enterprise retail systems.
• Demonstrated experience supporting or promoting quality management systems, methodologies, and best practices.
• Professional communicator with a strong customer-service mindset, demonstrating initiative, attention to detail, and excellent problem-solving abilities.
• Skilled at managing multiple priorities under pressure with strong time management, while maintaining confidentiality and adapting effectively within complex global environments

Why join OLR?  

• Make a global impact by contributing to retail transformation projects across regions.  

• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.  

• Grow your career through structured training, professional development, and career progression opportunities.   

• Join a certified Great Place to Work with a culture that values collaboration, innovation, and community. 

Benefits you’ll enjoy: 

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes: 

• Comprehensive health coverage with medical insurance for you and family 

• Life & personal accident insurance  

• Generous parental benefits: maternity and paternity leave 

• Retirement benefits  

• Tax-saving benefits  

• Flexible vacation policy 

• Learning & development opportunity   

• Own your laptop program 

• Employee referral rewards for bringing great talent into OLR