Customer Success & Support Specialist
shipcars· Customer Support
About this role
Customer Success & Support Specialist @ Ship.Cars
Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.
Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.
What You’ll Do:
- Help customers get the most out of our platform
- Manage and coordinate the client pipeline - schedule meetings and product demos
- Conduct product demos and support the sales team with retention activities
- Collaborate cross-functionally to improve processes and the product
- Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities
You’re a Great Fit if You:
- Speak and write English fluently
- Have experience in customer support, customer success, account management, or a similar role
- Enjoy communicating with customers and solving problems
- Are organized, detail-oriented, and proactive
- Want to learn and grow in a SaaS/product environment
- Are open to working fixed US shifts (16:00 – 01:00 CET)
What You’ll Gain:
- Hands-on experience with product demos, customer success, and retention
- Pipeline and CRM management skills
- Growth opportunities in support and product-facing roles
- Fixed salary - competitive with standard support roles, no direct sales targets
- Fixed schedule: Monday - Friday, 16:00 – 01:00
- Modern office and supportive team environment
Ready to Join?
Send your CV in English and be part of the team building the future of auto logistics.
Only shortlisted candidates will be contacted for an interview.
Frequently Asked Questions
Is the salary disclosed for the Customer Success & Support Specialist position at shipcars?
The salary for this Customer Success & Support Specialist role at shipcars is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success & Support Specialist job at shipcars remote?
Yes, this Customer Success & Support Specialist position at shipcars is remote, with team members based in Remote, Sofia, Bulgaria. You can work from home or anywhere in the supported regions.
Is the Customer Success & Support Specialist role at shipcars full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success & Support Specialist role in the Customer Support department at shipcars.
Which team or department does the Customer Success & Support Specialist at shipcars belong to?
This Customer Success & Support Specialist position is part of the Customer Support department at shipcars. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success & Support Specialist position at shipcars?
Click the "Apply Now" button on this page. You will be redirected to shipcars's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success & Support Specialist job at shipcars posted?
This Customer Success & Support Specialist position at shipcars was posted on Apr 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success & Support Specialist
shipcars
You'll be redirected to shipcars's official application page on bamboohr.