Business Systems & AI Analyst

Moodle with us!

At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you’re ready to make a real impact,  and be part of a global movement shaping the future of learning, join us. Let's transform education together!

About the Role

We are seeking a highly motivated Business Systems & AI Analyst to take ownership of our core internal business systems while spearheading the integration of AI to drive operational excellence. This role will work within our ICT & Business Systems team to leverage AI to dramatically enhance process performance, automate key functions, and drive operational efficiency across the organization.

What You’ll Do

Most days in this role usually involve a mix of:

• Managing L1 and L2 support for business systems, including access management, integrations, updates and vendors.
• Coordinate application deployment and adoption, review and triage user requests, and escalate detected bugs to vendors.
• Support automations and integrations to optimize business systems for our use case.
• Collaborate with third-party support vendors and manage change management with stakeholders and compliance teams such as InfoSec, Legal, and Privacy.
• Manage seats and user quotas.
• Determine and manage the threshold for user self-autonomy of applications
• Manage AI center processes:
  • Implementing effective workflows
  • Performing prompt design
  • Securely agent connection
• Establish secure agent connections and effectively introduce AI tools into business analysis.

• Assisting in identifying and leading projects to improve Moodle’s operations.

We’d love to meet you

Especially if you can tell us about your:

• Excellent presentation, writing, and communication skills in English
• Ability to work independently and take initiative, but also must be an enthusiastic team player
• Strong analytical skills, including advanced Excel capabilities for data-driven decision making.
• Ability to adapt to changing priorities and work environments, demonstrating flexibility in managing multiple projects and shifting demands.
• Ability to document processes and guidelines with great attention to detail.
• Solid experience in sales support with ability to identify root causes and propose solutions.
• Solid experience in application administration, ability to assess the impact of new requirements on CRM and all processes related.  
• Advanced user experience with Atlassian tools (Jira, Confluence, etc).
• Understanding the capabilities, limitations, and use cases of generative AI. 
• Proficiency in interacting with LLMs (e.g., Gemini, Claude) through effective prompt design.
• Solid experience using API endpoints and integrating AI agents

You’ll knock us off our feet if you have:

• Well developed relationship management skills, with proven ability to influence, earn trust and effect change across a wide range of stakeholders and cultural backgrounds.
• Ability to assess the quality, accuracy, and bias of data used to train AI models. 
• HubSpot administration, governance, and workflow/object design.
• Experience with MCP integrations.
• Experience with integrating Hubspot with other systems and tools, ensuring the seamless flow of data and process automations across platforms.
• Experience using outbound marketing and sales automation tools such as Intercom, 6Sense or G2.
• Experience in Zapier-like frameworks.
• Understanding of the Moodle ecosystem.
• Fluency in additional languages such as Spanish.
  

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and make a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.  Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.

By applying for this role, you agree to Moodle processing your personal data for recruitment purposes. You have the right to access, correct, or request deletion of your personal data at any time by contacting privacy@moodle.com. For full details on how we handle your data, please review our Privacy Notice.