Lead Test Analyst

Lead Test Analyst

Salary: 240,000 PLN per annum, plus company benefits

Location: Warsaw

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday, 8.30am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid 3 days in Warsaw

Williams Lea seeks a Lead Test Analyst to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role 

The Test Lead owns and leads the end-to-end testing and quality strategy for a tribe and its associated products or components. This role provides expert guidance across manual and automated testing methods and tooling, ensures quality is embedded from the outset (shift-left), and influences technical and architectural decisions from a quality perspective.

The role includes leading and developing a small team of Test Analysts to deliver robust, scalable, and high-quality software aligned to business outcomes and compliance requirements.

Reporting to: Engineering Manager with 2-5 Direct Reports

Key responsibilities 

Test Strategy & Quality

• Own the end-to-end test strategy across Functional (TEST), Non-Functional (NFTS), and Process testing (PRTS), including automation and regression aligned to QA standards
• Provide guidance on methods, frameworks, tools, and best practices, ensuring effective adoption of engineering standards
• Influence architecture and design to embed quality from inception and proactively identify and mitigate technical risk
• Ensure alignment with quality assurance governance, regulatory requirements, and engineering standards
• Define and track quality KPIs (e.g. coverage, pass rates, MTTD/MTTR, escaped defects, performance SLAs)
• Champion shift-left and continuous testing, embedding automation within CI/CD pipelines

Test Planning, Execution & Assurance

• Review and approve test plans, test cases, data strategies, and automation suites
• Ensure traceability from requirements through to testing and defect resolution
• Oversee testing across system, integration, UAT, performance, security, and accessibility
• Communicate quality metrics, risks, and defect trends, providing evidence-based release recommendations
• Ensure environments, test data, and pipelines support reliable and efficient testing
• Lead test closure activities, retrospectives, and continuous improvement initiatives

Leadership, Mentorship & Collaboration

• Provide day-to-day technical leadership, mentoring, and support to Test Analysts
• Set quality standards, review deliverables, and support capability development
• Collaborate across teams on defect triage, quality gates, and release planning
• Represent testing in governance forums, architecture reviews, and programme discussions

Governance, Risk & Compliance

• Apply and continuously improve QA processes, including audits and corrective actions
• Incorporate non-functional requirements (performance, resilience, security, availability) into the testing strategy and sign-off

Decision Rights & Authority

• Owns: Test strategy, standards, test environments, test data, and quality reporting
• Recommends: Release go/no-go decisions based on risk and evidence
• Approves: Test artefacts, entry/exit criteria, and quality-related risk mitigations

Personal attributes

• Strong experience in software testing leadership or senior QA roles
• Experience with modern testing practices (automation, APIs, performance, CI/CD)
• Ability to define and implement scalable, risk-based testing strategies
• Strong stakeholder management and communication skills
• Experience leading or mentoring team members
• Analytical mindset with a focus on continuous improvement

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 26 days holiday, plus bank holidays
• Private Medical Insurance

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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