Loan Servicing Specialist

Overview

PRMG is one of the largest independently owned Mortgage Banks in the nation. We are looking for a highly motivated individual to join our Servicing Team as a Loan Servicer.  If you are looking to work with a talented team and expand your career, then PRMG is the place for you! 

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position.

Job Summary:

Responsible for post-funding customer service and daily operations of all servicing related issues. Ensure compliance with all service-related company and investor policies and procedures. The duties for Interim Loan Servicing Specialist III include, but are not limited to, those described below.

Responsibilities

• Manage and resolve complex servicing issues related to mortgage loan accounts.
• Review and process loan transactions, payment adjustments, corrections, and account reconciliations.
• Conduct research and analysis to resolve servicing discrepancies and borrower inquiries.
• Monitor servicing activities to ensure compliance with company policies and investor guidelines.
• Maintains department procedures and communicates with clients to ensure efficient transfer of servicing, accurate payment posting, remitting to investors and timely reporting.
• Perform quality reviews of servicing transactions and customer communications.
• Identify trends, servicing issues, and process improvement opportunities.  
• Assist with developing and updating procedures and training materials.
• Participate in testing and implementation of servicing system enhancements.
• Serve as a mentor and resource for Mortgage Servicing Specialists I and II.
• Assist management with special projects and departmental initiatives.

Qualifications

• Five to seven years of experience with mortgage servicing, loan documentation and/or loan processing.
• Working knowledge of regulations and guidelines governing mortgage servicing.
• High school diploma

Skills:

• Strong interpersonal communication and business-relationship skills.
• Detail oriented with strong organizational and follow-through skills.
• Excellent analytical, written and verbal communication skills.
• Technologically proficient in MS windows software.                   
• Proven negotiating skills and forecasting capabilities.

Education:

• High school diploma or equivalent

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