Manager, Ride Operations

Overview

Under limited supervision, manages the Rides Departments. Plans, coordinates and supervises respective areas, ensuring the safe and efficient operation and the cleanliness of guest areas, helping to ensure overall park guest satisfaction. Supervises and reviews the work of subordinate managerial staff. Performs related duties as required. Reports to the Director of Operations.

Responsibilities

• Plans, coordinates and supervises daily ride operations, ensuring safe and efficient operations through the proper training of staff and adherence to standard operating guidelines.
• Supervises ride and training operations managers; supervisory duties include scheduling; instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; recommending and approving employee promotions, transfers, discipline and discharge.
• Reviews the work of subordinates for effectiveness; evaluates and makes recommendations as appropriate; offers training, advice and assistance as needed.
• Establishes, maintains, implements and improves departmental operational procedures and policies, and standards of quality and cleanliness.
• Coordinates ride maintenance and other functions with other Park departments as necessary.
• Researches and develops long-range planning projects as requested; keeps abreast of current trends and innovations within the amusement park industry through contacts with manufacturers, other park operations and trade organizations.
• Maintains communication with other parks to discuss changes, advances and mutual concerns; works on initiatives by Park administrators and Six Flags counterparts as needed.
• Oversees the preparation of the department's operating budget; maintains control over actual expenditures.
• Oversees the development and implementation of ride and department training programs.
• Plans and executes capital projects related to ride operations.
• Monitors safety incidents to determine trends and takes immediate corrective action and/or makes recommendations for future changes.
• Monitors guest comments on a daily basis and responds as indicated. Determines trends and develops and implements procedures to expeditiously resolve issues.
• Responds to all crisis situations which occur during the operating season.
• Works with legal counsel as needed on related Park litigation.
• Participates in duty officer duties as scheduled.
• Encourages a safe, pleasant work environment for employees.
• Receives and reviews various records and reports including schedules, budget reviews, income statement, attendance reports, guest comments, incident/accident reports, downtime reports, labor reports, etc.
• Prepares and/or processes performance evaluations, budget reviews, work orders, purchase orders, various other reports, memos, correspondence, etc.
• Refers to policies and procedures, operations manuals, technical manuals, emergency manual, etc.
• Interacts and communicates with various groups and individuals such as the immediate supervisor, other Park managers/administrators and staff, subordinates, guests, vendors, company counterparts, consultants, manufacturer representatives, etc.
• Performs general administrative/office duties, including but not limited to attending and conducting meetings, preparing reports and correspondence, entering computer data, copying and filing documents, ordering supplies, etc.
• Adheres to and enforces all Six Flags and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
• Other duties may be assigned.

Qualifications

• High School Diploma or GED is required.
• 5 - 7 Years Related Experience, Ride Operations and/or Amusement Park Management is preferred.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial

law.