Medical Support Assistant (Medical Receptionist)

Overview

CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions based in Wasatch County, Utah supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. 

As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. 

Responsibilities

• Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI) 

• High School Diploma or GED equivalent  

• Minimum 6 months of customer service experience 

• Oral and written proficiency in English  

• Minimum typing speed of 50 words per minute (WPM) 

• Basic computer skills required; daily proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) 

• Basic medical terminology knowledge 

• No health or physical disability restrictions that would interfere with the performance of assigned duties 

• Must be able to work independently, make decisions, and exercise sound judgment with limited direct supervision  

• Prior VA scheduling or medical support assistant experience preferred 

• Familiarity with HIPAA and Privacy Act requirements preferred 

Shift 

• Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays 

Location 

• Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148  

• *This is a primarily remote position; must live within 50 miles of Salt Lake City VA Medical Center for on-site training and support.* 

About CVP 

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. 

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. 

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally. 

Qualifications

Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI)