Assistant Producer
travelzoo
Employee
Member Services Associate
travelzoo· Customer Service
About this role
Travelzoo is hiring a Member Services Associate. This position is based in our London or Manchester office and reports directly to the Senior Manager, Member Services.
Do you feel…
- Skilled in escalating service issue resolution: lead investigations, negotiate client solutions, and design systemic fixes to prevent recurrence
- Confident to partner with Sales and Production teams to resolve operational issues related to travel offers, including deal structure, disclosure accuracy, fulfillment, and communications
- Driven to manage and resolve client billing disputes, payment reconciliations, and invoicing discrepancies
- Keen to lead and administer the quality assurance programme across front line and escalations service teams, setting quality standards and driving performance accountability
- Able to conduct structured performance audits of service team operations to verify policy and process compliance; identify gaps and implement action plans
- Eager to produce regular member and client insights reports and contact centre performance reviews; translate data into actionable recommendations that enhance the member journey and agent effectiveness
- Motivated to evaluate and champion new agent tools, workflow automation, and client portal enhancements that improve the user experience and operational efficiency
You are ideally...
- A degree educated professional with 3–5+ years of progressive experience in customer service, client success, account management, or service operations
- Experienced in serving as the primary contact for client relationship management
- Able to translate customer service content and communications for German-speaking members, including templates, correspondence, and support materials
- Highly organized, possess strong analytical and problem-solving skills
- A confident communicator who can exercise independent judgment and decision-making
- Fluent in German (written & oral) - please note this is a must-have requirement for the position.
- Proficient in Microsoft Excel and Power BI
What’s in it for you…
- Broaden your horizon by working with a global team and potentially in a different country
- Experience one of our travel deals first-hand each year, with additional vacation days and a travel budget – we call it the Travelzoo Experience
- We recognize your achievements with our employee awards
- Enjoy working like an entrepreneur? Our flat hierarchies will provide you with this opportunity
- We offer competitive compensation and benefit packages
If you are excited about this opportunity and feel intrigued by our values of “leading by example”, “warm heart”, “cool head” and “working hands”, then we would like to get to know you!
Frequently Asked Questions
Is the salary disclosed for the Member Services Associate position at travelzoo?
The salary for this Member Services Associate role at travelzoo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Member Services Associate position at travelzoo located?
This Member Services Associate role at travelzoo is based in Hybrid, Spinningfields, Greater Manchester, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Member Services Associate role at travelzoo full-time or part-time?
This is listed as a Employee position. It is posted as a Member Services Associate role in the Customer Service department at travelzoo.
Which team or department does the Member Services Associate at travelzoo belong to?
This Member Services Associate position is part of the Customer Service department at travelzoo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Services Associate position at travelzoo?
Click the "Apply Now" button on this page. You will be redirected to travelzoo's official application portal hosted on bamboohr where you can submit your application directly.
When was the Member Services Associate job at travelzoo posted?
This Member Services Associate position at travelzoo was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Services Associate
travelzoo
You'll be redirected to travelzoo's official application page on bamboohr.