Member Services Representative
harvarduniversity
Full time
Member Services Representative
mjhs· Customer Service
About this role
Overview
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
The MJHS Difference
At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.
Benefits include:
- Tuition Reimbursement for all full and part-time staff
- Generous paid time off, including your birthday!
- Affordable and comprehensive medical, dental and vision coverage for employee and family members
- Two retirement plans! 403(b) AND Employer Paid Pension
- Flexible spending
- And MORE!
MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities
Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.
Qualifications
- High School Diploma
- Minimum 6 months call center experience
- Microsoft Word
- Excellent skills in telephone communication and a professional demeanor
- Ability to manage multiple tasks and work consistently in a fast-paced environment
Min
USD $41,000.00/Yr.Max
USD $45,000.00/Yr.Frequently Asked Questions
What is the salary for the Member Services Representative role at mjhs?
The listed salary for this Member Services Representative position at mjhs is USD 41K–45K/yr. This is an FULL TIME role.
Where is the Member Services Representative position at mjhs located?
This Member Services Representative role at mjhs is based in New York, NY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Member Services Representative role at mjhs full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Member Services Representative role in the Customer Service department at mjhs.
Which team or department does the Member Services Representative at mjhs belong to?
This Member Services Representative position is part of the Customer Service department at mjhs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Services Representative position at mjhs?
Click the "Apply Now" button on this page. You will be redirected to mjhs's official application portal hosted on icims where you can submit your application directly.
When was the Member Services Representative job at mjhs posted?
This Member Services Representative position at mjhs was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Services Representative
mjhs · 💰 USD 41K–45K/yr
You'll be redirected to mjhs's official application page on icims.