Norwegian Customer Advisor - Lisbon, Portugal
Cross Border Talents
Full time
Norwegian Customer Advisor - Lisbon, Portugal
Cross Border Talents· BPO_GRE3
About this role
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
- Fluency in Norwegian (C2 Level or Native);
- Good knowledge of English (B1 level);
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts
- Good computer skills;
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your flight expenses
- Accommodation in one of our Client's company’s shared apartments;
- Free Portuguese lessons, sports activities and much more!!
Frequently Asked Questions
Is the salary disclosed for the Norwegian Customer Advisor - Lisbon, Portugal position at Cross Border Talents?
The salary for this Norwegian Customer Advisor - Lisbon, Portugal role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Norwegian Customer Advisor - Lisbon, Portugal position at Cross Border Talents located?
This Norwegian Customer Advisor - Lisbon, Portugal role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Norwegian Customer Advisor - Lisbon, Portugal role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Norwegian Customer Advisor - Lisbon, Portugal role in the BPO_GRE3 department at Cross Border Talents.
Which team or department does the Norwegian Customer Advisor - Lisbon, Portugal at Cross Border Talents belong to?
This Norwegian Customer Advisor - Lisbon, Portugal position is part of the BPO_GRE3 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Norwegian Customer Advisor - Lisbon, Portugal position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Norwegian Customer Advisor - Lisbon, Portugal job at Cross Border Talents posted?
This Norwegian Customer Advisor - Lisbon, Portugal position at Cross Border Talents was posted on Nov 19, 2021. Apply as soon as possible — early applications are often reviewed first.
Norwegian Customer Advisor - Lisbon, Portugal
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.