Paralegal, Subsidiary Governance
shift4
Paralegal, Subsidiary Governance
shift4payments· 100 Shift4 Payments, LLC
About this role
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
The Customer Service Escalations, Sr Associate handles complex, high-impact customer issues requiring expert problem-solving and empathy. This role serves as the primary resolution point for escalated cases, collaborates with internal teams to implement solutions, and ensures customer satisfaction while maintaining Shift4’s values of Trust and Excellence.
Responsibilities:
Own and resolve escalated customer issues related to payment processing, billing disputes, hardware/software issues, and account concerns.
Provide empathetic, solution-oriented support across phone, email, and ticket channels.
Partner with Risk, Product, and other teams to investigate root causes and implement fixes.
Document case histories thoroughly and follow up to ensure complete resolution and customer satisfaction.
Identify trends in escalations and recommend process or product improvements.
Maintain composure and professionalism when handling sensitive or urgent situations.
Represent Shift4’s values with every interaction.
Qualifications:
Excellent communication and conflict-resolution skills.
Calm, confident presence in escalated or emotional conversations.
Experience in technical support, customer service, or account management.
Strong analytical thinking and attention to detail.
Comfort navigating systems, tools, and knowledge bases.
Ability to work independently and as part of a cross-functional team.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Frequently Asked Questions
Is the salary disclosed for the Paralegal, Subsidiary Governance position at shift4payments?
The salary for this Paralegal, Subsidiary Governance role at shift4payments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Paralegal, Subsidiary Governance position at shift4payments located?
This Paralegal, Subsidiary Governance role at shift4payments is based in Center Valley, PA Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Paralegal, Subsidiary Governance role at shift4payments full-time or part-time?
This is listed as a Full time position. It is posted as a Paralegal, Subsidiary Governance role in the 100 Shift4 Payments, LLC department at shift4payments.
Which team or department does the Paralegal, Subsidiary Governance at shift4payments belong to?
This Paralegal, Subsidiary Governance position is part of the 100 Shift4 Payments, LLC department at shift4payments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Paralegal, Subsidiary Governance position at shift4payments?
Click the "Apply Now" button on this page. You will be redirected to shift4payments's official application portal hosted on workday where you can submit your application directly.
Paralegal, Subsidiary Governance
shift4payments
You'll be redirected to shift4payments's official application page on Workday.