Physician -PT Occupational Medicine
uabmedicine
OTHER
Patient Access Representative - Clinic
uabmedicine· Patient Services
About this role
Position Overview
- Department: Primary Care
- Schedule: Monday - Friday, 7:30am - 5:00pm. No weekends/holidays.
- Location: UAB St. Vincent's Vestavia Hills
- Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more
What You Will Do
The Patient Access Representative serves as the first point of contact for patients in a medical clinic setting. This role is responsible for providing exceptional customer service, performing patient registration, scheduling, insurance verification, and supporting smooth clinic operations to ensure a positive patient experience
- Greet patients in a friendly, professional, and timely manner.
- Answer inbound calls promptly, politely, and professionally; make outbound calls to confirm or reschedule appointments as needed.
- Obtain, verify, and accurately enter patient demographic and insurance information into the electronic medical record (EMR).
- Schedule and coordinate patient appointments, ensuring date, time, provider, and location are correct.
- Respond to patient inquiries or direct calls/messages to the appropriate staff.
- Explain billing information and assist patients with account questions.
- Manage patient check-in and check-out processes. Check-In: Collect and post payments, update patient demographics, and verify insurance. Check-Out: Schedule follow-up appointments, provide receipts, and confirm next steps for care.
- Scan and upload medical records and documentation into the EMR.
- Verify medical insurance coverage using online tools and phone resources.
- Monitor patient wait times and address concerns to maintain high customer satisfaction.
- Collaborate with healthcare providers and staff to ensure efficient patient flow and clear communication.
- Maintain a clean, organized work area and waiting room environment.
What You Will Need
Education:
- High school diploma or equivalent required; associate degree in healthcare administration or related field preferred. Previous experience in a healthcare or medical office setting preferred.
Additional Preferences
No additional preferences.
About UAB St. Vincent’s
UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.
Frequently Asked Questions
Is the salary disclosed for the Patient Access Representative - Clinic position at uabmedicine?
The salary for this Patient Access Representative - Clinic role at uabmedicine is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Access Representative - Clinic position at uabmedicine located?
This Patient Access Representative - Clinic role at uabmedicine is based in Vestavia Hills, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Representative - Clinic role at uabmedicine full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Access Representative - Clinic role in the Patient Services department at uabmedicine.
Which team or department does the Patient Access Representative - Clinic at uabmedicine belong to?
This Patient Access Representative - Clinic position is part of the Patient Services department at uabmedicine. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative - Clinic position at uabmedicine?
Click the "Apply Now" button on this page. You will be redirected to uabmedicine's official application portal hosted on icims where you can submit your application directly.
When was the Patient Access Representative - Clinic job at uabmedicine posted?
This Patient Access Representative - Clinic position at uabmedicine was posted on Jun 11, 2024. Apply as soon as possible — early applications are often reviewed first.
Patient Access Representative - Clinic
uabmedicine
You'll be redirected to uabmedicine's official application page on icims.