Patient Account Specialist

Overview

Retina Consultants of Texas (RCTX) is seeking a Patient Account Specialist to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providng excellent customer service in a fast-paced clinic environment at The Woodlands Clinic. 

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options from starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.  

Pay Rate is $18.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Responsibilities

Job Summary: The Patient Account Specialist serves as a key liaison between patients, clinical teams, and revenue cycle operations, providing clear and thoughtful guidance on insurance coverage, billing practices, and available payment options. This role is responsible for ensuring a positive patient experience while maintaining accuracy, compliance, and supporting the timely resolution of outstanding balances.

Duties and Responsibilities:  

• Conduct outbound calls to patients on outstanding balances
• Review, analyze, and reconcile patient accounts, including copays, deductibles, and insurance balances     
• Provide clear explanations of financial responsibility and generate accurate estimates when applicable
• Perform collection activities in accordance with RCA policies and regulatory guidelines
• Address patient inquiries, complaints, and disputes with professionalism and resolution-focused communication
• Identify discrepancies and coordinate resolution with internal teams (billing, coding, front office, etc.)
• Document all account activity thoroughly and maintain accurate, compliant records
• Escalate complex or unresolved issues to the PAS Lead as appropriate
• Meet or exceed assigned productivity and quality performance metrics (KPIs)
• Educate patients on billing processes, insurance coverage, and payment expectations
• Offer and explain payment arrangements and financial assistance programs (MAP Program, Hardship, etc.)

Qualifications

Skills/Competencies: 

• Knowledge of healthcare billing, insurance processes, and revenue cycle operations
• Strong communication and customer service skills with a patient-centered approach
• High attention to detail with strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with EMR and billing systems preferred
• Effective conflict resolution and critical thinking skills
• Strong organizational and time management abilities
• Commitment to confidentiality, compliance, and accuracy in financial documentation

Qualifications:  

Educational Requirements 

• High School diploma, GED, or equivalent
• Bilingual Spanish speaker preferred, but not required

Experience Requirements: 

• A minimum of 2 years of experience in accounts receivable, healthcare billing, or revenue cycle operations within a medical setting

Physical Abilities:  

• Ability to lift up to 10 lbs.
• Prolonged periods of sitting
• Frequent use of hands/wrists for computer work
• Close visual acuity required for screen-based tasks
• Ability to travel between clinic locations as needed

Note:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.