Senior Category Manager - Professional Services (Hybrid)
bcbsaz
Full time
Patient Experience Coordinator (Peoria location) - Onsite
bcbsaz· Prosano Health Solutions
About this role
About Prosano Health Solutions:
Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.
Why Join Our Team?
Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.
If you share this vision and desire to do something different...we look forward to talking to you!
For more information, please reach out to our Talent Acquisition team.
About Prosano Health Solutions:
Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve.
As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind.
In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.
Why Join Our Team?
Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives.
If you share this vision and desire to do something different, we look forward to talking to you!
For more information, please reach out to our Talent Acquisition team.
You Will:
The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.
Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned
Working hours may include extended hours.
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed
You Have:
Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style; able to cover tasks as they arise
Impeccable judgment
Proficient PC skills
Medical experience
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required
An active Arizona fingerprint clearance card
Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.
Our Commitment and Vision:
Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Our vision is to create healthcare transformation across the state of Arizona through the intentional design of vertically integrated offerings and new care-delivery assets that address the total continuum of care and achieve health equity for all members.
Corporate Responsibilities:
Comply with BCBSAZ corporate and departmental policies and procedures, including, but not limited to Code Blue, Compliance, HIPAA, Computer Responsibility, Accreditation Standards, Attendance, Staff Qualifications and Quality Management Accountabilities.
Our Commitment
Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Prosano Health Solutions. If interested in this position, please apply.
Frequently Asked Questions
Is the salary disclosed for the Patient Experience Coordinator (Peoria location) - Onsite position at bcbsaz?
The salary for this Patient Experience Coordinator (Peoria location) - Onsite role at bcbsaz is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Experience Coordinator (Peoria location) - Onsite position at bcbsaz located?
This Patient Experience Coordinator (Peoria location) - Onsite role at bcbsaz is based in Prosano Peoria 9000 W. Thunderbird Rd. Peoria, AZ 85381. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Experience Coordinator (Peoria location) - Onsite role at bcbsaz full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Experience Coordinator (Peoria location) - Onsite role in the Prosano Health Solutions department at bcbsaz.
Which team or department does the Patient Experience Coordinator (Peoria location) - Onsite at bcbsaz belong to?
This Patient Experience Coordinator (Peoria location) - Onsite position is part of the Prosano Health Solutions department at bcbsaz. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Experience Coordinator (Peoria location) - Onsite position at bcbsaz?
Click the "Apply Now" button on this page. You will be redirected to bcbsaz's official application portal hosted on workday where you can submit your application directly.
Patient Experience Coordinator (Peoria location) - Onsite
bcbsaz
You'll be redirected to bcbsaz's official application page on Workday.