Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Portuguese Customer Support Agent - Lisbon
Cross Border Talents· BPO_LIS11
About this role
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
- Citizen UE or Work Permit Portugal;
- Fluency in Portuguese (C1/C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute.
- Availability to work in rotating shifts
- Good computer skills;
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Sports activities and much more!!
Frequently Asked Questions
Is the salary disclosed for the Portuguese Customer Support Agent - Lisbon position at Cross Border Talents?
The salary for this Portuguese Customer Support Agent - Lisbon role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Portuguese Customer Support Agent - Lisbon position at Cross Border Talents located?
This Portuguese Customer Support Agent - Lisbon role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Portuguese Customer Support Agent - Lisbon role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Portuguese Customer Support Agent - Lisbon role in the BPO_LIS11 department at Cross Border Talents.
Which team or department does the Portuguese Customer Support Agent - Lisbon at Cross Border Talents belong to?
This Portuguese Customer Support Agent - Lisbon position is part of the BPO_LIS11 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Portuguese Customer Support Agent - Lisbon position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Portuguese Customer Support Agent - Lisbon job at Cross Border Talents posted?
This Portuguese Customer Support Agent - Lisbon position at Cross Border Talents was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Portuguese Customer Support Agent - Lisbon
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.