Process Support Specialist

About the Company:
Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and costeffective outsourcing solutions.

Different brands use Aidey’s diverse services, which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, ecommerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

What You’ll Be Doing

• Prepare and process invoices
• Submit warranty registrations and rebate documentation
• Manage administrative tasks and documentation
• Maintain accurate digital records
• Support office managers with daily operations
• Assist with customer service tasks when needed
• Help with basic social media content and scheduling

What We’re Looking For

• Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is REQUIRED.
• Strong English communication skills (written and spoken)
• Experience as a Virtual Assistant, Admin, or similar role
• Highly organized with strong attention to detail
• Comfortable using tools and learning new systems
• Able to work independently and manage multiple tasks

Nice to Have (Not Required)

• Experience handling permits, rebates, or documentation
• Familiarity with social media tools

• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles