Receptionist Donor Services

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of the Donor Services Manager, supports the Donor Services department by performing the following operational and clerical duties.

• Monday- Friday 
• 8:00 AM-4:30 PM 

Total Rewards Package

CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Demonstrates our core values: - Safety - Integrity - Service - Stewardship - Teamwork
• Answers incoming phone calls and transfers to appropriate department.
• Performs fixed site/mobile registration.
• Performs pre-registration for all collection types. Obtains clearance when needed and enters all orders into the computer. Contacts hospitals, physician's office, and donors (patients) to ensure smooth transactions for Physician Orders.
• Performs scheduling of donor appointments.
• Enters data from and scans various Donor Services forms.
• Supports supply chain and inventory processes of Donor Services.
• Assists with SOP/controlled document insertion/removal.
• Oversees post donation area including restocking of supplies and donor after-care.
• Performs bag prep and unit care.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma or general education degree (GED) required

Experience

• Administrative and/or receptionist work experience preferred

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively with donors, volunteers and employees of organization utilizing instructive or persuasive skills.
• Ability to do basic addition, subtraction, multiplication and division. Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.
• Evening, weekend, Holiday work, and travel may be required. Occasional statewide travel to other collection sites to accommodate business needs is required. Reliable transportation is required.
• This person must have the ability to work independently with minimum supervision; multi-task; work with confidential information.
• This person must possess a professional demeanor and projection of appropriate professional image; and excellent phone and customer service skills.

Tools and Technology

• Computer skills required. required
• Must have working knowledge of regulatory (BBCS) and/or required
• Microsoft products, including Word, Excel, Outlook. required
• Ability to maintain simple databases. required