Resident Services Manager - Axis at Wycliff

As a Resident Services Manager with Bell, you will be responsible for leading and directing all activities related to the care and retention of current residents. This position leads and motivates the Resident Services staff members to provide service to residents and maintain a high level of resident satisfaction.

What we can offer you: 

• Opportunities for career growth 

• Total rewards benefits package 

• Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time 

• Customized training programs 

• Associate referral bonus plan 

• Diverse, equitable, and inclusive work environment 

• A culture that empowers you to make a difference 

What you’ll do to make a difference: 

• Respond to residential complaints and concerns in a timely and professional manner 

• Maintain a professional and friendly atmosphere in the office and public access areas   

• Maintain and update resident lease files and computer records for the community, including a generation of reports   

• Support Resident Services Consultants in providing customer service to residents to ensure that Fair Housing Guidelines are followed 

• Ensure all work order requests are entered, tracked, and completed in a timely manner  

• Greet current and potential residents and assist with questions   

• Share ideas for improving resident satisfaction with the Community Manager 

• Ensure that guest suites are reserved and checked out appropriately  

• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease  

• Follow Fair Housing Standards in all matters when working with residents  

• Regular attendance and punctuality    

What you bring to our team: 

• Demonstration of Bell Core Values 

• BA/BS in business, sales, or related field, relevant experience, or a combination 

• 2+ years of experience in multi-family leasing or 2+ years of experience in B2B selling desired 

• Exceptional customer service and interpersonal skills  

• Strong knowledge of MS Office Suite preferred 

• Excellent written and oral communication skills 

• Strong marketing skills required 

Physical requirements of the job:

• Walking, bending, reaching, climbing, and lifting to 30 lbs.

• Ability to work with mechanical and electrical equipment, as well as hazardous materials

• Must be comfortable with heights and moving heavy objects