Restaurant Supervisor

Why us?

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Zags, we embrace:

• Zag When Others Zig - A creative, unconventional spirit that thrives on the unexpected
• Nature, Art & Play as Design Principles - Living walls, local art, and a gear shed that redefine the hotel stay
• Active Urban Oasis - Bikes, boards, cameras, and bocce in the heart of downtown Portland
• Retro-Modern Local Identity - 1960s geometric form meets Portland's contemporary creative culture
• Community Courtyard Living - Fire pits, games, s'mores happy hour — hospitality built around gathering

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Zags and align with Sage Hospitality's commitment to genuine, meaningful connection.

Job Overview

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

Responsibilities

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc. 
• Assist restaurant managers in conducting menu classes and taste panels.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

Benefits

The Hotel Zags offers perks that are comparable to progressive employers. 

• Medical, Vision, Dental and Retirement Benefits.
  • Paid sick time and eligibility to apply for Paid Leave Oregon
  • Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit 
  • Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance 
  • Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period 
  • Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution 
  • Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA) 
  • Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage 
  • Eligible to enroll for short-term and long-term disability insurance coverage
  • Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
  • WINFertility guidance for those enrolled in Sage medical plan 

• Other Benefits: 
  • $50 TriMet monthly subsidy – Our location is right next to the center of all four MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work. 
  • Calm Health Application Subscription
  • Employee assistance program 
  • Paid time off for vacation, sick time, and holidays
  • Tuition Reimbursement of up to $2,000 per calendar year 
  • Great discounts on Hotels, Restaurants, and much more 
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. 

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you. 

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