Sales Operations Manager

Overview

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: The Sales Operations Manager is responsible for supporting sales productivity, operational efficiency, and revenue growth by ensuring the sales organization has the tools, processes, data, and resources needed to move opportunities forward. This role serves as a key connection point between Sales, Marketing, and Operations, supporting prospecting efforts, CRM governance, lead management, campaign execution, reporting, and process improvement. The Sales Operations Manager is both strategic and hands-on, helping improve pipeline quality, strengthen sales and marketing alignment, and drive consistent adoption of systems and best practices across the sales team.

Responsibilities

• Manage prospecting and lead development efforts by using tools such as Salesforce, ZoomInfo, LinkedIn Sales Navigator, and HubSpot to identify target accounts, key decision-makers, and new business opportunities.
• Maintain CRM data integrity by establishing, documenting, and reinforcing standards for accounts, opportunities, activities, forecasting inputs, and sales pipeline reporting.
• Build and maintain dashboards, reports, and performance tracking tools to provide sales leadership with visibility into pipeline activity, campaign performance, sales adoption, and revenue trends.
• Provide day-to-day sales operations support, including system navigation, process guidance, troubleshooting, customer system setup, vendor onboarding, and COI coordination.
• Deliver Salesforce training, onboarding support, and ongoing enablement to improve system adoption, process consistency, and data quality across the sales organization.
• Identify process gaps and recommend improvements that strengthen workflow efficiency, improve scalability, and support stronger collaboration across Sales, Marketing, and Operations.

Qualifications

Required

• 4–7+ years of experience in Sales Operations, Revenue Operations, Marketing Operations, Sales Enablement, or a related function.
• Strong experience using Salesforce, including CRM data management, reporting, dashboards, pipeline tracking, and user support.
• Experience with prospecting, lead development, and sales intelligence tools such as ZoomInfo and LinkedIn Sales Navigator.
• Working knowledge of lead lifecycle management, including MQL to SQL processes, lead scoring, qualification models, and sales follow-up workflows.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Excellent organizational skills with the ability to manage multiple priorities, support cross-functional stakeholders, and maintain strong attention to detail.
• Strong communication and collaboration skills with the ability to train users, reinforce processes, and influence adoption across teams.
• Ability to operate both strategically and tactically in a fast-paced, evolving sales environment.

Preferred

• Salesforce administration experience or Salesforce certification.
• Experience in a B2B sales environment with complex customer accounts, multi-stakeholder sales cycles, or national account structures.
• Prior experience building or improving sales processes, CRM governance standards, or revenue operations workflows.

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors

Pay Range

$60,000- $80,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

EEO/MFDV