Sales Support Specialist, Commercial

About Waterworks When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.  What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. The Role   The Sales Support Specialist, Commercial partners closely with our Los Angeles–based Commercial and multi-unit sales teams to drive profitability through seamless order management and proactive resolution of client needs. This role owns the full order lifecycle from pre-order planning through shipment, while helping deliver a best-in-class, luxury service experience to our clients.   Responsibilities also include preparing for client meetings, managing samples and inventory transfers, processing payments and refunds, and supporting day-to-day sales operations. The ideal candidate is highly organized, detail-oriented, passionate about design, and thrives in a fast-paced, client-focused environment.     This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT.    Monday and Fridays are remote days with hours 10-6:30pm. Tuesday, Wednesday, Thursday are onsite days working 9-5:30pm.