Senior Business Analyst - Web Portals

Overview

Do you enjoy improving the digital experiences for customers? Join Quartz’s Digital Technology Team and play a key role in shaping modern web portal solutions that impact users. The Senior Business Analyst – Web Portals will partner with business and technology teams to deliver innovative, user-centered solutions across complex web-based applications and enterprise systems.

The Senior Business Analyst will:

• Partner with business stakeholders to define requirements and improve end-to-end user experiences
• Lead requirements and solution design for complex, cross-functional initiatives
• Act as a bridge between business, development, and vendors to ensure successful delivery
• Support production systems by troubleshooting issues and driving resolution

Benefits:

• Opportunity to contribute to enhancing the end-to-end customer experience using modern emerging technologies (Epic systems), with continuous learning and growth
• Flexible, inclusive, and supportive work culture
• Starting salary is based upon skills and experience: $91,100 - $113,900 plus robust benefits package

Responsibilities

• Partners with the business to define and document processes and software requirements for technology initiatives.
• Serves as the primary liaison between business teams, development teams, vendors, and architects to ensure alignment from concept through delivery.
• Leads the requirements definition and solution shaping for complex, cross-functional initiatives with significant scope and impact, while adhering to change management and compliance standards.
• Provides production support by assisting with issue triage, root-cause analysis, impact assessment, and coordination with business and technical teams to ensure timely resolution of production issues.
• Stays current with evolving business and system analysis techniques and tools, including awareness and appropriate use of AI-enabled analysis and automation capabilities.

Qualifications

• Bachelor's degree with 4+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
  • OR associate degree with 7+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
  • OR high school equivalent with 10+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
• Must have experiences:
  • Experience supporting web-based applications and enterprise systems
  • Epic software applications: MyChart and/or TapestryLink
  • Software configuration and perform functional and user acceptance testing, understanding of software development life cycle (SDLC)
  • Proficiency with business and system analysis and delivery tools such as MS Office, SQL, ServiceNow, Visio, Jira, Confluence
  • Healthcare industry experience
• In-depth knowledge and advanced experience in one or more business areas, how it integrates with other areas and how they contribute to the company’s success
• Ability to understand and discuss technical software issues with others
• Ability and willingness to learn new software, systems, and workflows and obtain certifications as requested
• Ability to problem solve and apply analytical thinking skills; good judgment of which ideas and suggestions will work
• Demonstrates professionalism in all communication including discussion of technical software issues with across organization up to leadership/executive team
• Strong interactive skills and ability to establish rapport with co-workers and vendors
• Inquisitive and seek answers to complex questions
• Manages multiple projects simultaneously and completes timely

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.