Senior Customer Experience Consultant - Conversational Design
ttecdigital
Full Time💰 USD 100K–130K
Senior Customer Experience Consultant - Conversational Design
ttecdigital· Delivery
About this role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
This is a 100% remote opportunity with limited travel requirements.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Experience Consultant - Conversational Design position at ttecdigital?
The salary for this Senior Customer Experience Consultant - Conversational Design role at ttecdigital is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Experience Consultant - Conversational Design position at ttecdigital located?
This Senior Customer Experience Consultant - Conversational Design role at ttecdigital is based in Toronto, Ontario. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Experience Consultant - Conversational Design role at ttecdigital full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Customer Experience Consultant - Conversational Design role in the Delivery department at ttecdigital.
Which team or department does the Senior Customer Experience Consultant - Conversational Design at ttecdigital belong to?
This Senior Customer Experience Consultant - Conversational Design position is part of the Delivery department at ttecdigital. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Experience Consultant - Conversational Design position at ttecdigital?
Click the "Apply Now" button on this page. You will be redirected to ttecdigital's official application portal hosted on lever where you can submit your application directly.
When was the Senior Customer Experience Consultant - Conversational Design job at ttecdigital posted?
This Senior Customer Experience Consultant - Conversational Design position at ttecdigital was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Experience Consultant - Conversational Design
ttecdigital
You'll be redirected to ttecdigital's official application page on Lever.