Full Stack Developer
Optimiza
Full time
Senior Implementation & Support Manager
Optimiza· Ips Solutions
About this role
Optimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will have strong leadership skills, in-depth technical knowledge, and a commitment to delivering exceptional customer support throughout the implementation lifecycle.
Key Responsibilities:
- Lead end-to-end implementation projects, ensuring timely and quality delivery aligned with client requirements.
- Manage and coordinate cross-functional teams including technical, operational, and customer support groups.
- Develop project plans, track progress, and communicate status to stakeholders.
- Oversee client onboarding, training, and support during and after implementation phases.
- Identify potential risks and develop mitigation strategies to ensure project success.
- Ensure post-implementation support issues are resolved efficiently to maximize client satisfaction.
- Continuously improve implementation methodologies and support processes to enhance efficiency and effectiveness.
- Collaborate closely with sales and product teams to align implementations with client expectations and product capabilities.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
- 7+ years of experience in implementation management and customer support roles, preferably within the technology sector.
- Proven ability to lead complex technology deployment projects involving multiple stakeholders.
- Strong project management skills with knowledge of methodologies such as Agile or Waterfall.
- Excellent communication, interpersonal, and leadership skills.
- Experience in managing escalation and resolving customer issues effectively.
- Familiarity with software deployment lifecycles and support frameworks.
- Project management certifications (e.g., PMP, PRINCE2) are a plus.
- Class A Health Insurance
Frequently Asked Questions
Is the salary disclosed for the Senior Implementation & Support Manager position at Optimiza?
The salary for this Senior Implementation & Support Manager role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Implementation & Support Manager position at Optimiza located?
This Senior Implementation & Support Manager role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Implementation & Support Manager role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Implementation & Support Manager role in the Ips Solutions department at Optimiza.
Which team or department does the Senior Implementation & Support Manager at Optimiza belong to?
This Senior Implementation & Support Manager position is part of the Ips Solutions department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Implementation & Support Manager position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the Senior Implementation & Support Manager job at Optimiza posted?
This Senior Implementation & Support Manager position at Optimiza was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Implementation & Support Manager
Optimiza
You'll be redirected to Optimiza's official application page on workable.