Senior Propositions Manager

About the team

At OSB Group, we’re passionate about helping our customers, colleagues and communities prosper. Our specialist savings brands play a vital role in delivering competitive, customer-focused products and experiences in a highly regulated market.

We’re looking for a Senior Propositions Manager to work alongside the Transformation teams to lead the development and evolution of our savings propositions across the Group. This is a leadership role combining proposition strategy, customer insight and delivery expertise to shape and enhance our savings products, platforms and customer journeys.

Working closely with the Group Head of Savings Propositions & Planning, you’ll help define and execute the strategic roadmap for the Group’s savings propositions, ensuring the successful delivery of new products, proposition enhancements and customer-focused initiatives across all brands, channels and platforms.

These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.

What you will be doing?

As Senior Propositions Manager, you will lead a small Savings Proposition team and act as a key strategic lead within the wider savings function.

Responsibilities will include:

• Lead the development and delivery of compelling savings propositions aligned to brand strategy, customer needs and commercial growth objectives
• Define and manage the proposition development roadmap, prioritising initiatives that deliver customer value, regulatory compliance and business outcomes
• Act as the lead business representative within the Savings Transformation programme, ensuring proposition strategy is embedded into change delivery and strategic projects
• Drive continuous improvement of customer journeys using customer insight, VoC, NPS and CSAT feedback to enhance products, propositions and experiences
• Collaborate with senior stakeholders across Operations, Risk, Compliance, Change, Marketing and external partners to deliver proposition enhancements and BAU improvements
• Monitor market, economic and customer trends, leading customer segment reviews to ensure propositions remain competitive, relevant and aligned to target audiences
• Produce accurate reporting, dashboards and updates for senior leadership, identifying risks, opportunities and areas requiring action in a timely manner

What's in it for you?

• Base salary up to £65,000 dependant upon experience
• Enhanced family-focused benefits
• Annual bonus opportunity up to 15%
• 28 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: https://www.osb.co.uk/careers/overview

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We’re looking for individuals with the following experience and knowledge:

• Significant experience in a in a proposition or product management role within an FCA regulated business
• Demonstrable experience leading complex projects and programmes across multiple stakeholders and locations

• Strong experience working within Agile environments, with proven capability in delivering against competing priorities in a fast-paced setting and working with Product Owners to design and deliver exceptional customer experiences.

• Track record of building and maintaining strong stakeholder relationships with cross-functional collaboration and the ability to influence at all levels across the organisation
• Excellent verbal, written and presentation skills with the ability to communicate complex concepts clearly

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.