Service Desk Analyst
pslogistics
Full time
Service Desk Analyst
liginternal· Enterprise Operations
About this role
The Opportunity
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will require regular travel to our Edinburgh office.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You
To be considered for the role you will need to have:-
- ITIL V4 Foundation or previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request\ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
Frequently Asked Questions
Is the salary disclosed for the Service Desk Analyst position at liginternal?
The salary for this Service Desk Analyst role at liginternal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Analyst position at liginternal located?
This Service Desk Analyst role at liginternal is based in Glasgow. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Desk Analyst at liginternal belong to?
This Service Desk Analyst position is part of the Enterprise Operations department at liginternal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Analyst position at liginternal?
Click the "Apply Now" button on this page. You will be redirected to liginternal's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Desk Analyst job at liginternal posted?
This Service Desk Analyst position at liginternal was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Analyst
liginternal
You'll be redirected to liginternal's official application page on Greenhouse.