Service Desk Specialist
IngramContentGroup1
Full time
Service Desk Specialist
pros· LE005 PROS Bulgaria EOOD
About this role
A Day in the Life of a Service Desk Specialist at PROS:
- Provides day-to-day IT operations support for all company offices in EMEA
- Primary responsible for local hardware and software support;
- Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM;
- Troubleshoot and resolve systems, application, and hardware issues;
- Maintain and improve system and process quality through effective documentation and communication;
- Ensure high quality services are provided within company’s SLAs;
- Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.
Required Qualifications:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
- Experience with supporting Windows 10/11 PCs;
- Experience with supporting and maintaining Active Directory / DNS / DHCP;
- Excellent troubleshooting skills;
- Experience with PowerShell is considered advantage;
- Experience with supporting and maintaining Ubuntu Desktop is considered advantage;
- Experience with supporting MacOS is considered advantage.
Skills & Personal Characteristics:
- Ownership
- Innovation
- Care
Why Join PROS?
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values
We are Owners
We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.
We are Innovators
We think creatively to find new paths to success – for our people, our customers and our business.
We Care
We are centered on caring for the people, businesses, and communities we serve.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Specialist position at pros?
The salary for this Service Desk Specialist role at pros is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Specialist position at pros located?
This Service Desk Specialist role at pros is based in BGR Sofia Virtual. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Specialist role at pros full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Specialist role in the LE005 PROS Bulgaria EOOD department at pros.
Which team or department does the Service Desk Specialist at pros belong to?
This Service Desk Specialist position is part of the LE005 PROS Bulgaria EOOD department at pros. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Specialist position at pros?
Click the "Apply Now" button on this page. You will be redirected to pros's official application portal hosted on workday where you can submit your application directly.
Service Desk Specialist
pros
You'll be redirected to pros's official application page on Workday.