Service Desk Technician I

Job Description

Reporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware. Support can be provided in person, over the phone or remotely.

KSA (Knowledge, Skills and Abilities/Attitudes)

• Knowledge:

• Maintain an excellent knowledge of client computer and its peripherals
• Maintain an excellent knowledge of client computer operating systems
• Maintain an excellent knowledge of core services (Networking, Active Directory, DHCP, DNS, etc)
• Good knowledge of Microsoft System Center
• Good knowledge of incident management principle

• Skills and abilities:
• Good Interpersonal and communication (verbal and written) skills
• Good customer service skills
• Like to develop and maintain relationship
• Demonstrated commitment to supporting a team focused environment
• Demonstrate analytical and problem-solving skills
• Passion for learning and sharing of knowledge
• Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.
• Ability to troubleshoot both hardware and software related issues

Requirements and Qualifications

• Degree in technologies with 1 or more years of experience with technical support or;
• Experience in a relevant IT field for more than 5 years
• Available for on-call duties
• Excellent Bilingual English.