Shared Services Manager

Overview

The Shared Services PM is a versatile professional supporting the Shared Services model across Accounts Payable (AP), Accounts Receivable (AR), Billing, and Collections. Acting as a bridge between Sales Operations and Shared Services, this role documents key workflows, identifies opportunities for process improvement, and supports scalability to enable organizational growth. This individual coordinates change management, drives engagement and accountability within Sales Operations, and safeguards the reputation and credibility of Shared Services organization.

Responsibilities

• Process Documentation & Optimization
  • Map, document, and maintain AP, AR, Billing, and Collections processes.
  • Identify and recommend process improvements to enhance efficiency, scalability, and compliance.
  • Support the implementation of best practices and standardization across Shared Services functions.
• Sales Operations Engagement
  • Serve as the main liaison between Shared Services and Sales Operations teams.
  • Facilitate collaboration, information sharing, and feedback loops to resolve cross-functional challenges.
  • Ensure accountability and smooth adoption of Shared Services procedures within Sales Operations.
• Change Management & Scalability
  • Coordinate change management initiatives to drive successful adoption of new processes or technologies.
  • Communicate changes clearly, gather input, and address concerns to minimize disruption.
  • Assist in scaling Shared Services operations to meet business growth requirements.
• Credibility & Reputation Management
  • Safeguard the integrity of Shared Services processes and outputs.
  • Monitor performance metrics and proactively address service issues.
  • Represent Shared Services professionally in cross-team engagements and customer interactions.

Qualifications

Qualifications:

• Proven experience in AP, AR, Billing, Collections, and Shared Services models.
• Strong process mapping and improvement skills.
• Effective collaborator and communicator, comfortable bridging functional teams.
• Experience with change management and supporting organizational growth.

Skills & Attributes:

• Process-oriented mindset with attention to detail.
• Ability to balance operational needs and strategic objectives.
• Proactive problem solver, adaptable to shifting priorities.
• Commitment to maintaining high standards of service and organizational reputation.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.  Shermco is a drug-free workplace.

NO AGENCIES PLEASE

Pay Range