Showroom Assistant

Overview

Arteriors is seeking a Showroom Assistant to join our London Showroom team to provide administrative support.

Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award-winning lighting, accent furniture, mirrors, and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers. 

Responsibilities

• Welcome and assist all customers, both Trade and Retail, ensuring exceptional levels of customer service at all times

• Support general showroom upkeep, including creating and maintaining visual displays in collaboration with the Showroom Manager and Sales Coordinator

• Build in-depth knowledge of our product ranges and confidently communicate product details, materials, and brand ethos to customers

• Handle administrative duties, from processing quotes to managing orders and coordinating deliveries, using our POS and software systems with accuracy

• Manage incoming phone calls and email enquiries, including oversight of the London inbox

• Foster strong customer relationships to promote loyalty and repeat business

• Manage the in-store sampling service and coordinate with external agents

• Unpack, sort, and organise deliveries efficiently and in a timely manner

• Prepare and dispatch E-commerce orders with care and attention to detail

• Oversee all postage-related tasks, including sending brochures to agents and mailing materials to UK clients

• Provide timely order updates to the appropriate Sales Person or, when required, communicate directly with the client and ensure the Sales Person is kept in the loop

What to expect in your first 30,60 and 90 days:

First 30 Days

Learn the Brand. Support the Team. Build Confidence.

• Develop a strong understanding of the brand’s aesthetic, craftsmanship, materials, and design philosophy
• Gain product knowledge across furniture, lighting, accessories, and custom options
• Complete training on POS, order processing, CRM systems, and delivery coordination
• Shadow the Showroom Manager and Sales team to understand client journey and sales process
• Begin welcoming Trade and Retail clients, offering refreshments, and assisting with initial enquiries
• Support daily showroom presentation, styling adjustments, and visual merchandising upkeep

Days 31–60

Own the Basics. Deliver Consistency.

• Independently manage order updates and communicate clearly with the sales team and clients
• Oversee showroom inbox and assist with delivery coordination and after-sales follow-up
• Confidently support Trade and Retail clients with product specifications, lead times, pricing, and shipping options
• Manage sampling requests (fabric, finishes), stock listings, and incoming/outgoing post
• Assist with showroom resets, product movement, window displays, and logistics coordination
• Maintain accurate product information and pricing within internal systems

Days 61–90

Add Value. Strengthen Relationships. Elevate the Experience.

• Build rapport with key interior designers, trade partners, and repeat retail clients
• Demonstrate confident working knowledge of internal systems, order workflows, and inventory tracking
• Anticipate team needs and proactively support the Showroom Manager and Sales team
• Identify opportunities to improve organisation, client communication, and showroom efficiency
• Contribute ideas for enhancing the in-store client experience and visual presentation

This job might be for you if:

Skills & Attributes Required

• Genuine passion for interior design and an appreciation for quality craftsmanship

• Previous experience in delivering high-end customer service

• Polished, approachable, and confident in communicating with a diverse clientele both in person and over the phone, always maintaining a professional demeanor

• Strong team player with the ability to thrive in a dynamic, fast-paced environment – a positive attitude and sense of humour are a must

• Confident using Microsoft Office and POS systems with accuracy and efficiency

• Self-motivated and proactive, with a strong ability to take initiative

• Willing to get hands-on with all aspects of showroom operations, including resets and general upkeep

What's in it for you:

• Employer-matched pension scheme

• Flexible, open paid time off policy

• Eligibility for annual bonus

• Annual performance review to support growth and development