Manager, Alumni Social Media
Covista
Full time
Social Media Project - Operations Supervisor - English Speaking
teleperformance· Team Lead
About this role
Qualifications
Job Requirements:
- Diploma or Bachelor’s Degree holder is preferable.
- Possess minimum 2 year team lead/supervisory working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
- A detail-oriented person with excellent written and verbal communication skills in English language.
- Must know how to use excel file for reporting.
- Demonstrate behaviors that support high quality standards.
- Recognize trends and escalate information as appropriate.
- Proven track record of success to motive agents and exceed performance metrics.
- Present information effectively and persuasively across various communication channels.
- Problem solving to gather and analyze information and uses it to develop effective solutions.
- Tolerate stressful situations well.
- Able to work on 24/7 rotational shift.
Responsibilities
Job Responsibilities:
- Oversee and supervise a team of agents, monitor agent attendance, performance and productivity.
- Ensure agents are continuously kept abreast of operational changes.
- Conduct agent observation and provide feedback.
- Ensure uniform understanding and adherence to policies, procedures and company programs.
- Assist in developing and streamlining procedures.
- Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
- Provide quality service to both internal and external customers – on and off-line.
- Assist agents with customer interaction on situations requiring special handling.
- Ensure open flow of communication between agents, supervisors and management.
- Prepare and ensure accuracy of reports.
- Assure service level standards are met.
- Perform other duties as assigned.
Frequently Asked Questions
Is the salary disclosed for the Social Media Project - Operations Supervisor - English Speaking position at teleperformance?
The salary for this Social Media Project - Operations Supervisor - English Speaking role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Social Media Project - Operations Supervisor - English Speaking position at teleperformance located?
This Social Media Project - Operations Supervisor - English Speaking role at teleperformance is based in Kuala Lumpur-Kuala Lumpur, MY, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Social Media Project - Operations Supervisor - English Speaking role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Social Media Project - Operations Supervisor - English Speaking role in the Team Lead department at teleperformance.
Which team or department does the Social Media Project - Operations Supervisor - English Speaking at teleperformance belong to?
This Social Media Project - Operations Supervisor - English Speaking position is part of the Team Lead department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Social Media Project - Operations Supervisor - English Speaking position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Social Media Project - Operations Supervisor - English Speaking job at teleperformance posted?
This Social Media Project - Operations Supervisor - English Speaking position at teleperformance was posted on Aug 7, 2024. Apply as soon as possible — early applications are often reviewed first.
Social Media Project - Operations Supervisor - English Speaking
teleperformance
You'll be redirected to teleperformance's official application page on icims.