Education & B2B Marketing Coordinator, Focusrite Group Professional
The Focusrite Group
🌍 RemoteFull time
Social Support Coordinator
The Focusrite Group· Focusrite
About this role
Social Support Coordinator
Employment Status: Full-time, exempt
Location: US, remote
Base Salary Range: $47,000pa
The Role:
As a Social Support coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Social Support Manager and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach.
Core responsibilities include:
- Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner.
- Monitor and respond to Youtube comments on our brand videos.
- Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals.
- Facilitate online conversations with customers, inspiring brand advocacy.
- Management of relationships with brand advocates.
- Monitor and engage in brand related online conversations.
- Report on online reviews and feedback from customers and fans.
What we’re looking for:
- Knowledge and experience of key social platforms – Facebook, Instagram, X/Twitter, YouTube, TikTok.
- Excellent communication and collaboration skills.
- Friendly, calm, professional approach to customer engagement.
- Experience dealing with customers.
- A passion for audio and music.
- Audio tech knowledge would be an advantage.
- Experience with (or at least knowledge of) our family of products
Comprehensive Benefits include health insurance covered by Focusrite Group at 100% for employees and 75% for dependents, dental and vision insurance, life insurance, short—and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise.
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'.
The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Frequently Asked Questions
Is the salary disclosed for the Social Support Coordinator position at The Focusrite Group?
The salary for this Social Support Coordinator role at The Focusrite Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Social Support Coordinator job at The Focusrite Group remote?
Yes, this Social Support Coordinator position at The Focusrite Group is remote, with team members based in El Segundo, California, United States, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Social Support Coordinator role at The Focusrite Group full-time or part-time?
This is listed as a Full time position. It is posted as a Social Support Coordinator role in the Focusrite department at The Focusrite Group.
Which team or department does the Social Support Coordinator at The Focusrite Group belong to?
This Social Support Coordinator position is part of the Focusrite department at The Focusrite Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Social Support Coordinator position at The Focusrite Group?
Click the "Apply Now" button on this page. You will be redirected to The Focusrite Group's official application portal hosted on workable where you can submit your application directly.
When was the Social Support Coordinator job at The Focusrite Group posted?
This Social Support Coordinator position at The Focusrite Group was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Social Support Coordinator
The Focusrite Group
You'll be redirected to The Focusrite Group's official application page on workable.