German Customer Advisor - BLG5
Cross Border Talents
Full time
Spanish Customer Advisor - Lisbon
About this role
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries
- Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To be able to offer recommendations to common problems or frequently asked questions
- Fluency in Spanish (C2 Level or Native);
- Good knowledge of English (B2 level);
- Availability to work in rotating shifts
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your flight expenses
- Accommodation in one of our Client's company’s shared apartments;
- Free Portuguese lessons, sports activities and much more!!
Frequently Asked Questions
Is the salary disclosed for the Spanish Customer Advisor - Lisbon position at Cross Border Talents?
The salary for this Spanish Customer Advisor - Lisbon role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Spanish Customer Advisor - Lisbon position at Cross Border Talents located?
This Spanish Customer Advisor - Lisbon role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Spanish Customer Advisor - Lisbon role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Spanish Customer Advisor - Lisbon role at Cross Border Talents.
How do I apply for the Spanish Customer Advisor - Lisbon position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Spanish Customer Advisor - Lisbon job at Cross Border Talents posted?
This Spanish Customer Advisor - Lisbon position at Cross Border Talents was posted on Sep 22, 2021. Apply as soon as possible — early applications are often reviewed first.
Spanish Customer Advisor - Lisbon
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.