Specialist, General Liability

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this Knoxville, TN based job is to investigate and resolve incidents of liability claims presenting exposure to the company.

Responsibilities:

• Investigate incidents presenting exposure to the company
• Manage, document, analyze, negotiate, and settle claims for resolution
• Manage and control claim related documentation including Personally Identifiable Information (PII) and Health Insurance Portability and Accountability Act (HIPAA) related information
• Evaluate and settle liability claims within adjuster independent settlement authority
• Manage litigation to obtain favorable outcome and resolution
• Resolve customer claims while minimizing potential for conflict
• Focus on loss prevention and hazard elimination during claims handling and propose initiatives to proactively minimize risks
• Process subrogation claim on property damage in cases of the company as a collateral source
• Provide reserve recommendation for internal claims and budgeting purposes
• Resolves conflicts with claims in collaboration with senior or more tenured adjuster
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certification required
• Bachelor’s degree in business or related field preferred
• Minimum three years’ experience in related work experience preferred
• Intermediate Microsoft Office skills
• Strong problem solving and conflict resolution skills
• Ability to handle multiple tasks, meet deadlines, and work independently
• Ability to work in a fast-paced environment
• Professional demeanor in all forms of communication, with emphasis on negotiation skills
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship
• We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.

Additional Information

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

All your information will be kept confidential according to EEO guidelines