Job Description Summary

As a CIC NMS Product Owner, you serve as the technical backbone of our product offering. You report directly to the Product Manager and are responsible for turning product vision and business strategy into reality. You bridge the gap between market needs and R&D execution by collecting business requirements, defining use cases, and translating them into precise technical specifications. Beyond product definition, you serve as a technical expert who supports the Product Manager in customer-facing activities, technical demonstrations, and the global bid process (RFI/RFP), ensuring that our solutions meet both customer expectations and technical requirements.

Job Description

Key Roles and Responsibilities

• Requirements Translation: Translate high-level business requirements and market opportunities from the Product Manager into actionable technical requirements, detailed user stories, and acceptance criteria.
• Backlog Execution: Own the product backlog, ensuring the Technology team has clear documentation (use cases, application flows, integration notes) to build solutions that meet functional and performance standards.
• Technical Advocacy & Support:
  • Act as a technical subject matter expert in customer meetings and technical demonstrations to showcase product value and functionality.
  • Partner with regional teams to provide technical expertise during the RFI/RFP process, ensuring accurate and competitive technical responses.
  • Collaborate with the Product Manager to support escalated technical customer inquiries, providing insight into product behavior and use cases.
• Industry Presence: Represent the CIC portfolio at industry conferences and technical forums, acting as a brand ambassador and gathering market feedback to inform future requirements.
• Collaboration:
  • Work closely with the Product Manager to ensure the roadmap aligns with real-world application and integration needs.
  • Collaborate with Technology teams to clarify requirements during the development cycle, ensuring that deliverables match the defined use cases and integration notes.
  • Provide feedback to the Product Manager based on field insights and customer interactions.

Required Qualifications

• Bachelor’s or master’s degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent.
• Minimum 5 years of experience in technical product roles, software engineering, or solutions architecture, preferably within the Critical Infrastructure Communications (CIC) or Industrial/Utility sector.
• Deep technical knowledge of Network Management Systems (NMS) and industrial communication protocols.
• Strong ability to translate complex business needs into clear, technical documentation.
• Exceptional communication skills, with experience presenting technical solutions to customers, stakeholders, and technical teams.

Desired Characteristics

• Demonstrated experience in supporting the sales cycle (RFIs/RFPs) and conducting product demonstrations.
• Ability to balance technical "deep-dives" with a focus on product usability and customer value.
• Proactive, customer-focused mindset with the ability to represent the product at industry conferences and technical events.
• Experience in Agile/Scrum environments as a product owner or technical lead.

Additional Information