Student Account Specialist

Job Posting Title

Choose To Make A Difference

Job Summary

Performs collection efforts to delinquent student accounts for American Career College. Utilizes various communication methods to successfully get in touch with the students. Discusses repayment and settlement options on the outstanding balance owed. Creates retail installment contracts that are supportive to the student's financial status and that align with the school's guidelines. Processes credit card payments received from debtors and maintains confidentiality of students in personal information. Handles requests by third party processor for student payment plans.

Essential Functions and Responsibilities

• Performs skip tracing activities for delinquent out-of-school students via phone, mail, e-mail, and internet.
• Explains repayment and settlement options to the debtor for the outstanding balance.
• Processes payments from the student or coordinates payments to be made at campus locations.
• Creates Retail Installment Contracts online through Tuition Options per agreed upon terms with student.
• Directs inbound student communication to the appropriate servicing agency.
• Reviews delinquent student accounts for accuracy of student status and balance owed.
• Maintains confidentiality of all student, associate, and organizational information in accordance with FERPA, GLB, CFPB, FDCPA and internal policies.
• Assists with reconciling receivables at a student level detail: credit cards, checks, Title IV funds, ACH wires, stipends, scholarships.
• Aids in balance verification between ACC, Tuition Options, and Third Party Agencies.

Preferred Education, Certifications and Licensures

• Associates degree including college-level course work in accounting, bookkeeping, or business management.

Preferred Experience and Skills

• Basic excel knowledge utilizing lookup formulas, filters and pivot tables
• Bilingual communication, preferably Spanish.
• CampusVue and Skip Trace knowledge.

Required Education, Certifications, and Licensures

• High school diploma or equivalent.

Required Experience and Skills

• Typically requires minimum of 3 years of experience in a similar role.

CA Salary Range

Bonus Eligible

ACC Company Overview

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College.

For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

ACC EEO Statement

American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.