Support Executive
Darwin AI
Support Executive
Darwin AI· Operations
About this role
We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.
As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.
In this role, you will:
- Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
- Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
- Troubleshoot API integrations, authentication flows, and data connectivity issues.
- Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
- Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
- Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related fields.
- 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
- Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
- Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
- Strong problem-solving and analytical skills with the ability to debug technical issues.
- Ability to read and write basic scripts (Python/JavaScript) is a plus.
- Experience with cloud platforms (AWS, GCP, Azure) is a plus.
- Strong communication skills with the ability to translate technical concepts for non-technical users.
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
● Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Frequently Asked Questions
Is the salary disclosed for the Support Executive position at Darwin AI?
The salary for this Support Executive role at Darwin AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Executive position at Darwin AI located?
This Support Executive role at Darwin AI is based in São Paulo, State of São Paulo, Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Support Executive at Darwin AI belong to?
This Support Executive position is part of the Operations department at Darwin AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Executive position at Darwin AI?
Click the "Apply Now" button on this page. You will be redirected to Darwin AI's official application portal hosted on workable where you can submit your application directly.
When was the Support Executive job at Darwin AI posted?
This Support Executive position at Darwin AI was posted on Nov 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Support Executive
Darwin AI
You'll be redirected to Darwin AI's official application page on workable.